Mercer, Cynthia A MD

There is very poor patient treatment at this office. While my initial first appointment went fine, I was treated rudely and even ignored during follow up communications. It took multiple tries to get answers via phone as they would never return my calls. After 5 weeks of trying, I left the clinic for a different one since I was so disappointed in their services. Much to my surprise, 8 MONTHS later, I discover they had not informed me of an outside bill from a lab test they had requested. I had no idea the bill even existed, and was hit with an unexpected expense and the stress of having a bill almost sent to collections. The lab encouraged me to call the office to see why I wasnt informed of the charge. The staff member at AWC was highly condescending, implying I should have known about the outside charge. They refused to take responsibility; I received a rude response back and was curtly bid goodbye.