Matt Ford Sales

Hats off to the team at Matt Ford. I have been true to Chevrolet for years, had Ford for company trucks starting last year. Realized how big a mistake that was. I brought my Chevy in for repairs my chevy dealer couldnt fix and Derek and the team found it in a short time and then i decided to look at the new F150. What a truck!! Long story short, traded in my broken Chevy for an incredible new 2015 Lariat that I'm not sure i will share with anyone.

My company has purchased more than 10 vehicles from Matt Ford and they always jump through hoops to make sure the process is smooth and fast. Because of the way they have treated my wife and I we have converted our personal vehicles (Chevy truck and a Dodge Charger) to Ford vehicles. We could not be more happy with both the sales and service departments. If you shop anywhere else you have missed the opportunity of being a customer that everyone knows to just being a number.

I stopped in after shopping my closest dealer and was upset on how i was treated as a past customer. The Matt Ford group had a great inventory, were polite, i met the owners, and they were genuine on earning my business. They have me as a customer for life. Makes me mad i didn't start with them before. I felt like a customer, not just a sale. Easy to get to from Liberty.

I purchased a 2012 F250 from Matt For Sales. Gene Wagner the salesperson was honest and very helpful. When I returned for my first oil change on 9/15/2012 I expected the same honesty from the service department. This was not the case. The service adviser Glenn asked if I wanted them to fill the Diesel Exhaust Fluid (DEF). I stated that I had ran out and filled it on the road. He said did you use Motorcraft DEF. I stated that I did not nor did I have to according to the owners manual. I further stated that the owners manual states that I had to use a "API Certified DEF". I said I made certain the DEF I bought was API certified. He said it doesn't matter Ford will void your warranty if you don't use Motorcraft. I said well Ford will have to send me an amendment to my owner's manual, if that is true. He said it don't matter. At this point I quit arguing. I live by the motto don't argue with an idiot, they have more experience and will win. Motorcraft DEF cost 5.00 a gallon compared to Piloit/FlyingJ at 2.79 a gallon both are API Certified. Glenn had such an arrogance to him that I just about asked for a manager while I was there. His customer service skills are far below that of a good service department, and he really should not be allowed to have contact with customers until, he has been fully trained. After leaving Matt Ford I called Ford Customer Care and asked if the statement by Glenn was true. No not at all sir Ford Customer Service stated. As a customer the integrity of Glen is questioned. To me it appears he is trying to take advantage of people by scaring them into Ford will void your warranty. I will no longer have service done here, and take my vehicles back to Bob Site Ford where their service department has integrity. I also will probably not buy another vehicle from Matt Ford because the integrity of a dealership lies in the honesty of the service department.