House of Imports

When I arrived to House of Imports I was given the privilege of working with Jack. He showed me what excellent service and caring for the customer is all about. He never once pushed me in a direction I didn’t feel comfortable and always was making sure I was happy. Any company would be so lucky to have this genuine person work for them and I am so happy he was able to help me with my purchase.

So I got a Story for you. My girlfriend saved for almost 3 years for her dream car (SLK350). She didn’t want high payments so she had a goal to put at least half down. Four months ago her dream came true. The car was black on black, convertible, and had every bell and whistle. Three weeks ago my truck was in the shop and I need to run some errands. I dropped her off at work and picked her up in a rent-a-car. Someone had ran a stop sign and t-boned me. I knew she was glad I was ok but you could tell she was really upset at the situation. I felt so bad so I contacted Violet at House of Imports went in and told her the story. She notified me that they did have the same car but there was one in Texas that is Identical. We did some paper work and it was on its way here. The following week she helped me with a surprise. I had it delivered to the house with a GIANT red bow on the top and an engagement ring tied to the steering wheel. When she came out she was in SHOCK! I tossed her the keys and she ran to get in the car. I got right in front, down on 1 knee. All said and done she has her baby back and were getting married next fall. A great thx to Violet and House of Imports.

Im a mother of two with one on the way. My vehicle previously was very small and barely fit my husband and our kids. We decided it was time to get a larger vehicle for our specific needs. My husbands father recommended House of Imports to us so we started our research to see what they had to offer. We very much liked what we saw and decided to go in and speak to a rep. Sam approached us and was very kind. He made us feel right at home and showed us around the dealership. He answered all of our questions on many vehicles and was very knowledgeable and patient through out the entire showing. We came across an SUV that was perfect in every way for our family. Sam gave us a really good deal and we really wanted to take time to consider it. We went home and discussed every aspect of the deal and decided two days later this is exactly what we wanted. Sam was an amazing rep., your very lucky to have him on the staff here at House of Imports. Thank you so much Sam for making this process easy and we are very happy with our vehicle.

Came to House Of Imports to look at a Mercedes for my wife birthday. It was a last minute idea that I thought would be perfect for her 50th birthday. I ended up speaking with Alex who was very knowledgeable of Mercedes products. Unfortunately we were not able to make a deal due to my financial situation but as soon as I am able to I will be going to see Ales at House of Imports Mercedes Benz BP.

I went to House of Imports 2 times before I purchased. The first time I went it was with a friend, who was getting service on her car; Kenny and Chris were both very friendly and helpful to her specific needs. The second time was with my sister who purchased there. I both times was very happy with the customer service they both received. They were very willing to do whatever was needed to make the customer happy. That to me is why I came to purchase my vehicle a year later from the same dealer. Customer service that was proven to me many times to be exceptional. I purchased my vehicle through the same salesperson Dave Gonzalez that my sister had. I was completely satisfied with the entire process. I am now a happy customer of House of Imports Mercedes Benz, Buena Park

Welcoming excellent service! Staff is very knowledgeable, and courteous. All questions were answered. We were helped and not pressured and felt very welcomed. Thank you Jose Molina for all your help and hospitality, we will definitely come back again.