Mercedes-Benz at Long of Chattanooga

My wife and I bought a used 2014 Suburban from Long s few days before going on vacation and had mentioned to them the importance of a safe reliable road car. Before we took delivery , we asked them to check out the frontend/suspension because it handled like a boat. The vehicle would drift from lane to lane and was dangerous in my opinion to drive. It also has a "clunking" noise in the rearend. We waited two days while their mechanic checked it out and was told the front end was out of alignment and that it had since been corrected and was all "good to go" Since we only live a few miles away from the dealership we never got the vehicle over 45 mph on our way home. Loaded up our stuff and took off. A short time into our drive, the vehicle got so out of control i thought we were going to crash. Half way into our first day, the "check engine" light came on so I messaged Dale Reese about it and he said to call him when we made it home. I was able to find a place to have them hook up to read the code and turns out to be 2 (two) oxygen sensors. When we made it home I called Dale who wanted to have me schedule a time to bring it in. When I asked about the cost of diagnosing he stated there was no charge to read the codes but any work after that could be upwards of $150 per hour plus parts. Sooo, okay I see they're not going to help at all here. WE took it the next day to our local trusted mechanic to have the steering/handling checked out Was told it needed a new rear differential, and new shocks on the rear and struts on the front as this was what's causing the poor handling. I contacted Dale and Jason W to let them know what was going on. They completely ignored me so i messaged them again and was once again ignored by both Here we are two weeks later and no word from either and I'm looking at $3k plus in repairs without the Oxygen sensors being addressed I'd expect more courtesy but after the sell is complete, so is all of their concern!

Very dishonest Dealership. I would not recommend them at all