Dowling Auto Body

We had our company van towed there on a Friday for service since it was unable to be driven. I have a limited number of dealerships that my company can use, and they were the closest. I was told that it wouldn't be looked at until the end of the following week because they were short a mechanic. When I called at the end of the week (no call from them) I was told that a transmission had to be ordered and they should be getting it Tuesday (11 days from the day it was towed). I called Tuesday and was told that the transmission hadn't arrived yet but it was expected that afternoon, and it only takes about an hour to install it. No call Tuesday or Wednesday. I called Thursday morning at 8:30 and was told that the transmission had just arrived and it would be ready tomorrow (two weeks from the day they had the vehicle). I told the person on the phone that that was unacceptable and I needed it back today...it's our company delivery vehicle. He said that it needed to be road tested first. I asked for the service manager, Jackie. I asked Jackie if she thought it was acceptable that we had to wait 2 weeks for our vehicle to be repaired, and she said that it wasn't, but we didn't have an appointment. I told her that I expected the transmission to be installed and finished today. She told me that it had to be road tested first, and stuck to her guns...it wouldn't be ready until Friday. How long does it take to road test a vehicle?? I also called them twice while they had the vehicle and asked on the first call for them to do an oil change, and on the second call for them to repair the passenger side door. Neither was done when we finally picked up the van on Friday.



This dealership obviously has no clue what it takes to deliver acceptable customer service. For the entire two week period I didn't receive one call from them about the vehicle's status, and then to be told that from 8:30 am until close of business that day they couldn't guarantee that it would be finished tells me that they don't value my business. I'll be sure to find a dealership that does.