ABRA Auto Body and Glass

Abra seems like a very professional body shop...from the outside. Unfortunately, they have forced me to write a negative review about them – specifically the Motor City location and Jim and Mike. My 1996 Honda was in an accident and was hit right in front of my front driver's side tire. After Abra had the car for a week, I went to pick it up and was unhappy about the paint. They had it for three more days and when I hadn't heard back, I called and they said the insurance would not approve them fixing the matters I was concerned about, but they would "do anything to make sure I was happy in the end - because we cannot have a bad review".



I then heard from the other driver’s insurance that Abra said "the car has been in so many accidents previously, the damage is not from this accident, plus they say the car has hail damage anyways" and "the car is old, it won't look fixed unless it has a new bumper".



Yes, the car is almost 20 years old, but we take good care of our vehicles. I can guarantee you they would not have done this with a new vehicle.



To get some more experienced assistance, I had my insurance agent call the shop, and they told my insurance they had gone above and beyond with my car, the bumper is just too old, and the car has hail damage anyways. I'm sorry, but what does the hail damage have to do with THIS ACCIDENT?? The car received hail damage just before bringing it in, so it had not been fixed yet.



When we went to pick up the car a second time, my husband pointed out that the bumper does not line up with the car, the paint on the fender has orange peel, and the paint on the bumper is dull, has overspray, and is lack-luster. Not to mention, they painted the front of the bumper, under the headlight, where the car did not need to be painted…??? To top it off, the antenna was completely bent forward, and when my husband pointed that out and tried to bend it back, the whole thing snapped off. Abra said, "oh, it wasn't like that?" and said again "we can't have a bad review" but then was unwilling to have the bumper fixed or the areas repainted. They did say they would try to fix the bumper and try to buff out the paint, but we are unwilling to bring the car back and have them do more sloppy work and come up with more excuses about why the car still looks bad.



Abra came up with reasons the paint looked poor, but changed their mind each time. We heard "the paint looks bad because it reacted poorly with the clear coat already on your car", we heard "the paint looks bad because they were trying to match the dull paint on the rest of the car" and finally, "the paint looks bad because we used inferior product".



I even brought my car to my insurance agent's office, and they agreed that the bumper was not lined up like it should have been and that the paint job was poor.



Finally, if you have an older vehicle that is not in MINT condition, I would NOT recommend taking your car to Abra in Motor City. They will blame any damage on the age of the vehicle instead of the accident itself (even when the damage remaining is only in the area the car was hit). They will also do a poor job with the paint. They will seem very nice in person and over the phone, but will then do a sloppy job on your vehicle.



Take your car to Abra if you are unconcerned with the final outcome of the vehicle and don’t care about the damage being fixed and the car being returned to pre-accident condition.



UPDATE: Lane, the district manager, has been working with us to remedy the situation. He had the Woodmen location redo the work, and they did a wonderful job, no complaints there. We were missing our ashtray (coin drawer) when picking up our car, but they have since ordered us a new one. The hassle has been immense, and I will never return to Abra on Tejon.