Heuberger Subaru

Something very unexplainable is going on with this Company. First, we were able to select a vehicle we desire pretty quickly from the website. The website appears to be a generally developed site by Subaru to all of its deals.



At first, when we called the Sales Reps, well you know, they were Sales Reps. A price was tentatively agreed upon. However, once they realized it was going to be a cash deal, the company became very toned and hostile, and created some of the most unusual excuses NOT to sell a car. Yes, cash in hand, and they would not sell a vehicle for the following reasons:



1. It wanted an additional $1000.00, in advance of the full cost of the vehicle, which they, 'might' return. The company refused to describe what the terms of the $1000.00 was for.



2. It wanted me to fill-out a credit application for its own use.



3. It wanted us to go through a credit background check.



What the $(%*. So, I properly and timely escalated, what I thought was a misunderstanding: A car company did not want to sell a vehicle to a fully-paid out the door vehicle to a customer. I called Subaru of North America, and they basically told me, they did not care what happened to the vehicle once they handed it over to the various sales store. Wow ! ! !



I received a confirmed email and text from both internet sales director and car sales director, that their policy of discriminately asking for money and full credit checks, and background checks was the way they do business and if I do not like it, the deal was canceled. I countered and offered them to go through a credit check of mine, a security check and make a deposit to me, to secure until delivery of the vehicle. They declined, and said no more business.



I do not care what kind of business they have sold to other people on what or who they are. I have never ever heard of a car company turning down a cash deal, until this one. There is only one reason I can foresee why they did it. They do not make enough money on a cash deal and would rather use those vehicles and practices to leverage many more unwitting people. Buyer be ware. Nonetheless, this terrible decision and experience by both Subaru (which I really respected) and its sales businesses has all but ensured I will not ever consider Subaru again.

It took them longer than 10 days to call me back about financing, and by the time they called me back, they had told me the car i was interested had sold. Mark Way was who i worked with and i would not recommend him to anyone. He only cares about his commission and does not worry about the little guy. Do Not Go To Heuberger!

The other three reviews of this dealership look like they were written by employees. That tells you something about Heuberger Motors right there, doesn't it? I mean, it's not exactly ethical to do something like that. I’m not am employee of theirs, nor do I work for one of their competitors. I'm just a guy who wanted to buy a new Subaru.



Most people would rather go to the dentist than go through all the hassle of buying a new car. I know I would. I've personally known several car salesmen & women (new & used). The stories they tell are extraordinary! The lengths to which dealerships go to screw a customer to boost their profits is truly unbelievable. Many times it’s like a cheap carnival performer. Smile broadly and try to appear impressive as you distract people to pick their pockets.



I’d heard Heuberger was different, but I was misinformed. They’re just like everyone else. Oh, they’ll brag about how they’re the largest Subaru dealership in America alright, but that doesn’t mean they’re any good. In fact, my experience was that they’re no better than anyone else. The main reason they sell so many Subarus is because they’re located in Colorado, where Subarus are about as common as pine trees. They’d have to really screw up to not sell a lot of those cars!!!



So when you go to buy a new car, do your homework. Don’t rely on reviews which claim how great some dealership is. That won’t get you anything but grief. Ignore claims about great deals and wonderful service from people you don’t know. Go in with your eyes wide open and one hand protecting your wallet.

This dealership is the best experience we have had when buying a new car. After going to several dealerships and either getting pushy, hard-selling, rude, and unprofessional service, we went to Heuberger. They are refreshing. There is a reason they are the number 1 selling Subaru Dealership. We did not buy a Subaru, but a Volkswagen and we could not be happier. When we saw something we didn't like, they reviewed it and rewrote the contract. I would buy from them again!



No thanks to Phil Long Ford, Mazda/Volvo Dealer or the Dodge Dealer! Maybe they need to take training or mentoring from Heuberger.

If you want a free coffee drink served up by a barrista, come on in. Love their lattes, teas, sodas, and hot chocolate.

I've wned sevral Subarus over the past 12 years or so, and this is a terrific dealership. Geat deals and quality salespeople.