Lou Bachrodt Mazda

I dropped off a 2006 Chevy Express 1500 Conversion Van for the scheduled service. The service adviser was pleasant and helpful. I dropped the van off Saturday morning but couldn't pick it up later that day so the service adviser made arrangements for me to pick it up Sunday morning at the new car sales counter.

I was informed a few times that if I wanted to, the courtesy driver would be more than willing to take me home to wait, but I found the waiting area to be quite accommodating. The service was completed in a timely manner and everything that was requested was done. Thanks!

I purchased a 2013 Traverse 2LT. My sales person was Kenny G. He was very helpful, professional, and did what was necessary to close a sale.

He will give you his most honest opinion and not try and sell you something that you don't need.

This is the most dishonest dealership. They do not even deserve 1 star. I was given a quote by the manager, Kent Smith in writing on his card and also verbally. When I came back the very next day with my husband to sign the lease agreement he gave us a completely different quote. When we questioned him on the numbers and math he got extremely defensive and rude. He basically quoted us a price he could not honor and then tried to get out of it. This is a shame in that I was ready to lease his vehicle and had spent a lot of time in good faith trying to work with them. I do not know how a dealership can expect to keep any business when they lie to customers, are insulting and are so unscrupulous. As we walked out the door we heard Kent making fun of us. Way to treat an honest customer!

This is the most dishonest dealership. I was given a quote by the manager, Kent Smith in writing on his card and also verbally. When I came back the very next day with my husband to sign the lease agreement he gave us a completely different quote. When we questioned him on the numbers and math he got extremely defensive and rude. He basically quoted us a price he could not honor and then tried to get out of it. This is a shame in that I was ready to lease his vehicle and had spent a lot of time in good faith trying to work with them. I do not know how a dealership can expect to keep any business when they lie to customers, are insulting and are so unscrupulous.

If there were an option for 0 stars I would choose that! Had a terrible experience there! It is my first time leasing a car and unfortunetaly I was very off because of the rude guy names Kent Smith. He was rude, obnoxious and was making fun of me. I am so upset. Dont go there!

Jeremy Meyer is the most dependable service agent I have ever dealt with. He is friendly, helpful, courtesy, and very

honest.

Great experience, friendly and efficient 10+

Your technicians identified that my vehicle was affected by a known problem,

and applied the appropriate fixes. My engine is significantly quieter now.

Jeremy as always, was outstanding and perfect, there is no other

Advisor as good as Jeremy anywhere in the US.

Make sure to pay for a carfax youself and not the one they provide on auto trader or at the dealer and if the dealer provides one make sure its the current date. Recently bought my self a cruze from tham they gave me a carfax dated Nov 27 and i went in on Dec 19 took the car off the lot on Dec 20 drove home and everything was great till That friday when i went to see if the car was still listed for sale and i ck the carfax on the auto trader and bam a crash after i seen it days before and it was clean.So i drove from Hialeah to Coconut Creek about an 40 min drive. Got to the dealer with my carfax copy i payed for and showed them they fought me to the end when they finally gave up and they replaced my car. BUT THEY NEVER SAID SORRY OR HAD ANY REMORSE for what they did.

Your service department is outstanding. Dennis, the other service advisers I have worked with, and the mechanics I have met are all outstanding. They know their cars, they are accurate in their diagnosis, and able to fix what is wrong. That is the job that most satisfies me your customer.

Mr Giddy is the BEST salesman you have on the floor, and I was lucky to work with a true professional, KUDOS to Grayson.

Thank you for a comfortable customer friendly environment.

Everything was done in a timely manner and I was very pleased. Thank you to Robert and the staff for a job well done.

Always helpful and knowledgeable. I work with the public and i must say Jeremy's customer service skills are top notch.

My husband and I want to commend Casey Salman and the Service Crew for making our Experience at Lou Bachrodt a pleasant one. Throughout the years Casey has always treated us with exceptional customer service. Also, your service crew are very nice and have always greeted us with a smile. We just wanted to let you know you have a great staff working for Lou Backrodt and they need to be recognized. Casey...THANKS for always taking care of us. We appreciate you.

I was very pleased with Derrick and his salesmanship. It took some days to finalize but he was very understanding and helpful. I will definitely recommend him to others.

I have known Casey Salman since 2001. He has always gone the extra mile in helping me. He is an excellent example of what a Service Advisor should represent. His Customer Service skills are 100% right on target.