Gerber Collision & Glass

The customer service at this shop is very poor. I had damages to my 2006 Ford Focus and when I got my car back there were 2 deep scratches that were not there before. The manager Jim, told me there check in sheet had marks showing it was old damage, I showed him the old damage and the new damage in the same area, they never fixed it, I will never go to that dump again.

I just had my 2009 E150 Cargo van repaired at True2form. They did a great job on the repairs, they kept me informed. Jason was great to deal with, customer service was outstanding.Even the manager Mike Michaels has great to deal with. I will refer anyone i know to True2Form.They even detailed my work van for me while i was there. I can't explain just how happy i am with the over all service with the company.

Picked up my 2009 Ford F-150 Larrit today at Tru2form in Dundalk, MD. Betty, Stevi and Jason are 3 of the best customer service people I have seen. I didnt need to do anything but drop my vehicle off and sign papers, they did the rest. Great shop, Great service.

As soon as I arrived to the shop a very friendly person named Dave approched me and help me out of the car, I had a broken leg. My car was in the shop for 4 days and I was called every other day with the updates. When I got to the shop my car was ready to go and very clean. I highly recommend true2form in Dundalk to everyone I see.

Had my 2006 Cadillac STS in for repairs to my rt quarter panel and rear bumper. It took 3 days longer than promiced. When I pick the car up it was dirty and had a new scratch on the left fender. Once I started driving home my daughter and son-in-law were behind me and stated my rear bumper was blowing all around and look like it might fall off. I took my car to another shop since I live in Ellicott City only to find out True2form didnt put back all the parts to secure my rear bumper. TRUE2DEFORM is more like it.

I am 82 and live alone, I had my first accident last week and was sent to True2Form by my Ins. Company. I was pleased that the front office people explained everything to me and help me get into a rental car, they told me it would take 4 days to repair my car, once finished the manager Mike came out and went over the car with me. He even took a scratch out of my hood that was not related to the accident. Great paint match and great customer service.

I Would Not Recommend don't go there.

bad services take to long to get job done. they tell u 3 day's take 13 day.