Southwestern Motor Transport

Our company shipped out 3 pallets furniture last Wednesday Sept 21st via Southwestern Motor Transport from Houston, TX to Dallas, TX. When Southwestern Motor driver delivered the merchandise to customer on Sept. 22nd, my customer ONLY received 2 pallets instead of 3 pallets. Our employee tried to communicate with Southwestern Motor Houston office and Dallas office In this past whole week. The terminal employees and managers are very unprofessional. BOTH Houston and Dallas Southwestern Motor offices couldn't find that missing pallet and come up a solution of this issue up to date. Our customer is still patiently waiting for the missing pallet for his retail customer. Please find out and follow your tracking history, tell us where this ONE pallet is; and if Southwestern Motor lost this pallet by accidentally, please have someone who could truly offer the solution to meet the customer satisfaction.

Horrible customer experience. 3 failed delivery times. SMT did not make delivery times or any effort to call and let us know things had changed. We had to call and find out what went wrong and get a new time. The delivery times are in 6 hour windows. I spent 2 vacation days waiting for my furniture to arrive.

Do not use this freight company cause they always deliver broken merchandise