More Info
For That Special Knight in Your Life
- Email Business
- Extra Phones
MobilePhone: (816) 830-3534
- Services/Products
- Tuxedo Rentals Accessory Rentals Career apparel Suit Rentals Weddings - Proms - Black Tie Events Family Owned and Operated for over 28 years
- Payment method
- master card
- Neighborhood
- Northland
- Categories
Reviews
01/14/2011
My husband and I got married this past October. We met with the people at Sir Knight in early Spring 2010 to order tuxes and seemed to have our ducks in a row. We were given the total amount each groomsmen owed and all deposits were paid. Then, the day before the wedding (months later mind you), the owner of Sir Knight called us to tell us he had forgotten to include the amount due for the pocket squares in the totals, thus requesting we pay $250+ immediately so we could get them. My husband and I were extremely frustrated. Several of our groomsmen had already picked up their tuxes and we felt it unfair to ask them to pay MORE at the last minute so we covered the cost. I requested the owner offer us some sort of discount considering this was his mistake, but all he could do was take off the amount of the tax. When you have a groom, two ring bearers, 8 groomsmen, 4 ushers, father of the bride, etc., this isn't a small fee.
I have steered many friends who are getting married away from this business would not refer this business to anyone in the future.
Unfortunately my staff person had neglected to add in the pocket sqares and I asked her to call the customer and explain the situation . She did so and was met with an explosion from the customer demanding an explanation as to why they would have to pay for these since we had forgotten to put them on the bill.These were added on to the initial order ,thus missed in the initial pricing!I feel the customer overreacted to the situation . We apologized for the mistake but it didn't seem to matter. I do not think we did anything wrong considering they came to us because of our pricing which is very competitive .
01/16/2008
I was having to attend a formal party and needed a tux right away. So I stopped in here and found the service was great and the tux was just what I was looking for. Thanks! Sir Knight.
Details
Phone: (816) 453-6755
Address: 6065 NE Antioch Rd, Gladstone, MO 64119
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