Maaco

Be careful of this shop and their unethical practices! I bumped into a person's car in a parking lot and they took it to Maaco for an estimate. I paid for the damage to the car after they estimated what it would cost to repair the damage. To my surprise, I later found out the whole car was painted! The estimate seemed high to me, so I was suspicious as to how it got painted. It looked like they inflated the estimate to squeeze in a whole car paint job. The person who owned the car said he was talked into painting his whole car and told me he wished he wouldn't have done it because it was a terrible paint job and the paint was flaking off. I got copies of the estimate and repair order and the numbers didn't add up.

I talked to a Manager named Phil. They basically convinced the kid who's car it was to paint the whole car and that he could "use the money I paid" to apply it to a paint job and he would only have to pay a little more to get it done. When I questioned the Manager Phil on this, he said what the customer did was "unethical", but they had nothing to do with that. When I told him they encouraged the customer to do what he described as "unethical on the part of the customer"...he continued to deflect and say it is between me and the person who's car I hit. He admitted they do this all the time...basically admitting they encourage people to do what he described as "unethical" behavior. He said he sees people get a "pretty sweet deal" on getting their cars painted by re-allocating the money and spending a little more of their own...all the while agreeing that the behavior is "unethical"...but only on the part of the customer.

Phil was rude on the phone, didn't listen and interrupts constantly. He said they'd do it again because it's not on them. Tried to intimidate me with mentioning he has lawyers that work for him.

Absolutely horrible customer service.Treat their customers like.Especialy if you don't agree with them up selling you.Plain horrible.Just google maaco Tacoma reviews.

This Maaco store located at 3502 So Pine St, in Tacoma did an excellent job painting my 2000 Dodge Dakota. Go see them for an estimate, you're auto and your bill fold will thank you!