Elida Road Tire Service

Been a long time customer since the 80's was surprised at this treatment.Company did not adhere to the terms set at the time of receiving the vehicle on 5-1-13. Communication was non-existent between the office and mechanics. I called their offices apprx. at 4:52pm on 5-1-13 to reiterate the details of the desired work which was to only charge the a/c system not to disassemble or repair anything. I told them I suspected that the O-rings at the A/C condenser were not going to work properly and only to put a small amount of 134-A into vehicle and check for leak. If in fact it did leak I would get the correct O-rings and install them my self. I received NO phone call until their mechanics wasted an undisclosed amount of 134-A after which they proceeded to change the O-rings and replaced them with the same style O-rings and proceeded to waste even more 134-A. At this point they called me and told me I needed the GM style O-rings, which I then asked why they didn't call immediately at the discovery of a leak. I did not authorize any repairs or disassembly of any kind, only to add 134-A to check for a leak and if no leak was found then proceed only to charge the system. At my discovery that they disassembled parts, I negotiated a cost deduction because of their error, but was only told that they would take care of me. so after they put the right O-rings in, they price gouged me to install 2 O-rings that only took 5 minutes to install at a cost of 65.00. I was expecting a bill in the 165.00 to 190.00 range and ended up with a 240.00 bill. I strongly believe that they charged me such a ridiculous amount just to change two O-rings to try and recoup some of their cost due to their miscommunication within their offices.

Long time customer great guys upfront on the charge and estimates always right on money. Very fair, very honest people. I would feel comfortable having my wife or daughters take their car to be repaired and not worry about being taken advantage of or oversold on unneeded work.

I really appreciated the honest of the service men. I was told I needed new brakes at another car repair shop and to find out I just needed new brake pads. They saved me alot of money, and we were very conscious of my time. Got me on the road very quickly.

These guys were excellent. They got me in and out very quickly. I had my jeep there for a check-up as well as oil change and filter. They did what I asked for and they told me everything else was fine - how often do you hear that? Anyway I would recommend these guys - fast, friendly, and professional.