Avis Rent A Car

This place SAVED our vacation!
I had an excellent verbal (first mistake...always get an email verification apparently) quote for a car through Hertz for 22 days and when I arrived to pick it up they tried to charge me 4 times the price!!!
Gratefully I found Avis and they got me a nicer car than I had planned through Hertz, and even an upgrade from our reservation with Avis when we were frantically trying to find a rental car, and it ended up being only $73 more than I had budged for our trip.
AND additional drivers are free.
I am surprised to see negative reviews (and a positive for Hertz, although my issue was with the one in Lebanon), although the one driver who rated it a 1 star waited until the last minute to make a reservation, not always a wise plan.

I called the day before to book a certain car. I had to have the trunk space to be able to fit everyone's luggage. I drive a nice car, I don't want to drive a crap car on vacation. I drove by the place and saw MY car the man told me I was getting. When I got there they said I had not specified which car I wanted and said they didn't have it. They rented my car. A luxury car at that. They pulled my new car around which was a piece of junk, smaller than what I asked for and had fast food bags in the back seat. Awesome!!! Just so happened the old dirty Malibu was the same price as the Chrysler 300(new). I asked the woman to make it right by either giving me an SUV or van. She said she could do nothing and I couldn't speak to anyone who could make it right. I sat there for about ten min googled a hertz that just so happened to be across the street. Went there, got a better car than ever dreamed, for 80 dollars less than original chrystler. Hertz was friendly, helpful, and stayed late to help me. Love them and can't wait to rent from hertz again!

The owners have poor communication skills, are not at all customer centered, and defensive. Saying I'm sorry goes a long way people! The car was fine, the price was fine, the customer service was very poor.