Pools Plus

I entered into a contract with Pools Plus of the Carolinas on September 26, 2012 and to date (March 12, 2014) my pool has not been completed and Pools Plus is still holding over $7,000 of my money. Ultimately I had to sue Pools Plus to try and recover my money. I won this court case and Pools Plus was ordered to repay the $7,000 + and as of today I still have not received a dime. I posted a complaint on Angie's which Pools Plus entered a response. Although technically their response is somewhat accurate it does not state the complete facts. For example Pools Plus tried to use Weather Underground as their defense of delays in work in court and the Judge threw it out because it was did not state the actual facts. They tried to claim weather days because on the face of the site it shows a rain day. If you go into the hourly report most of the days that he claimed weather days it rained either pre-dawn or late evening and in one case the date indicated it rained .01 inch. Pre-dawn and late evening hours most people aren't working on a pool anyway. The electrician excuse is just that. His new hire was sent here three times but was not allowed to stay on the job long enough to install/fix the issues. Pools Plus tried to claim that we cancelled the Lanai contract but the string of emails that I submitted as evidence showed just the opposite. I could go on and on pertaining to his response but I think you get the point. BOTTOM LINE; A JURY OF SIX PEOPLE DIDN'T BELIEVE HIM EITHER. Pools Plus has not attempted to make any payments pertaining to the debt owed by court order. The judgment was issued and put in the hands of the Sherriff's Department. He has made several promises to them on a payment plan and has not paid a single payment to date. The last response from the Sherriff's Department to me is that they will not return their calls. In other word if he doesn't honor promises to the Sherriff's Department don't expect him to honor a promise to you. Check out the Horry County Judicial site on the lawsuits filed against Pools Plus. You don't have to take my word for it. The government web site speaks for itself http://www.judicial.state.sc.us/caseSearch/ click on Horry County and type in Pools Plus of the Carolinas.
I could go on and on about my personal nightmare with Pools Plus but to keep things simple please don't contract with Pools Plus because I really don't want you to have to experience what I am experiencing.

Bottom line even though you take the proper legal action against Pools Plus, Pools Plus will not honor a judgment and your money is gone.

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Pools Plus is up to their old antics. They installed a pool in the summer of 2016 and did over $1200 in property damage which included $1140 fence damage. After continuing contact the company, and many promises I had to resort to disputing credit card charges to reclaim the money and have the fence repaired, which was successful. Repairs to the house siding which the pool was bounced off of, the replacement of a down spout that was crushed and a roof shingle that was gouged by the pool as it was brought in have been repaired at my expense. There is a crack in the corner of the driveway that has not been repaired even though Pools Plus has agreed to repair the issue. we are still owed deck coating which we filed a small claims suit to recover money to have another company install. Pools Plus called to finally complete the job, I am assuming after being served papers by the court. They came to install the deck coating, but seemed to have suffered an equipment problem and have made a total mess of the deck and the pool water as well. We are going ahead with the small claims case as of the writing of this comment. How they stay in business I will never know. This is just one of many complaints that can be found on the SCNOW news on line. The picture labeled capture is the correct install, the other is the mess Pools Plus made.

We used Pools Plus and they did an excellent, high quality job. Murray really knows his stuff. 2 thumbs up!

My wife and I went to the Pool & Spa show at the MB Conference Center and had the opportunity to speak with all of the installers at the show. It was a good education. In the end, we selected Pools Plus. As with any home improvement/construction project, there were some delays due to weather, scheduling, etc., however in the end, we are extremely happy with the results. The quality Is exceptional and the price was very competitive.



I've read some of the negative reviews and understand the frustration. Outdoor construction projects are challenging on many levels. First and foremost, weather causes delays. Secondly, finding good employees to perform heavy labor in 100° weather is not easy. These issues affect everyone in this type of industry. In the end, we wanted exceptional quality at a good price. This is exactly what we received.

The product is great! However, if you want the job done in a timely manner and with good communication, then this is not the company to use. I had to make constant contact with them to see what our status was, to which I was constantly told "there's one more person ahead of you". We have heard this for 7 months now! Enough is enough! I would not recommend this company to anyone! They have very poor business ethics and even worse communication skills. This whole experience has been very stressful and very disappointing!

Pools Plus was a nightmare experience. Signed a contract June 5, 2009 to have a pool installed and was told the pool would be finished in 4-6 weeks. It's September and we still do not have all the equipment we paid for in June. Was told by the owner that he does not have the money to buy our supplies (heater) now. Many customers he has had this summer have called me and they have been treated just as badly. Consumers beware. Do not give this business any money until you have the product in your hand. His word is no good!