More Info
- Email Business
- Services/Products
- Hair extensions, Hair weaving, Relaxers, Keratin smoothing therapy, haircuts, hair coloring, treatments for scalp problems, hair repair treatments, etc., Indian hair, Mizani products
- Payment method
- amex, discover
- Neighborhoods
- Downtown Manhattan, Lower East Side
- AKA
The-Nadia-Vassell-Salon
- Categories
Reviews
10/07/2013
DON'T GO!!!
I started going to Nadia Vassell early Spring to get my relaxed hair done. I read mixed reviews before my appointment which should have been a red flag but figured it was just a fluke- I should have listened to the poor reviews. My past visits Nadia Vassell salon were just okay. Not the exact hairstyle that I really wanted but figured within time Nadia would get it right. She is probably better at doing weaves because it does not require that much skill.
My last and final visit to the salon, Nadia Vassell had her assistant shampoo my hair. While I was getting my hair shampooed Nadia walked by with a container filled with a white creamy substance that was either bleach or relaxer. She dropped it on the floor and some of it splashed onto me. Luckily I thought, I was wearing a smock so it did not get on my clothing only onto the smock which she wiped off. It wasn't until I arrived home that I realized my dress was bleached stained in the exact same location the white cream landed. The dress was ruined and no longer available for purchase another one. I quickly brought the matter to Nadia's attention to see if she could possibly reimburse me for the dress or something. It was brand new, and that was my first and only time wearing it which is why I contacted her. She apologized for the incident and then implied that I must have bumped into her tray with the bleach and would not compensate me. I explained in detail the steps that led to the incident, and even sent her a photo of the dress stained. However, she still insisted it was my fault that I bumped into her tray and offered a comp deep conditioner treatment or trim???? I was sitting in the shampoo chair! Since the cost of the dress was worth more than a $25 deep conditioner I suggested a free shampoo would be fair. She NEVER responded. What business owner would ignore a regular customer?? What business owner would try to blame the customer for their mistake? NADIA VASSELL would. I was disgusted. I left it alone, and decided not to return to Nadia Vassell Salon. I have continued to received emails from Nadia Vassell Salon requesting me to schedule another appointment- was she kidding???? Why would I ever return?
Today, I sent Nadia Vassell an email kindly requesting her to remove me from her mailing list. I also expressed how disappointed I was in her service. She was nasty about it and still insists the stain was my fault. She has poor customer service skills which makes her a lousy business owner. I have mentioned this experience to friends and family and they all agreed NADIA VASSELL did not handle the matter professionally. Her offer of a $25 treatment and blaming me is insulting.
Details
Phone: (212) 388-1200
Address: 594 Broadway, Suite 1002, New York, NY 10012
People Also Viewed
- Supercuts
378 Avenue Of The Americas, New York, NY 10011
- Dreadlocks By Randi
151 Ridge St, New York, NY 10002
- Keratin Hair Bar
52 Kenmare St, New York, NY 10012
- European Wax Center
95 Chambers St, New York, NY 10007
- Why Not Men's Spa
174 W 4th St # 04, New York, NY 10014
- Hector Vargas Independent Hair Stylist / Colorist
767 Lexington Ave, New York, NY 10065
- U S A Beauty School International Inc
87 Walker St Frnt B, New York, NY 10013
- Bliss World
75 Varick St Ste 1003, New York, NY 10013
- Premium Barber Shop
299 E 52nd St, New York, NY 10022
- Indulgence Hair Bar
2276 Adam Clayton Powell Jr Blvd, New York, NY 10030