Ken Garff Nissan Riverdale

I have never been so offended by the business practices at a dealership before. My father was a car dealer and this was my first experiencing shopping the Salt Lake City area for vehicles. I went back and forth between Ken Garff Nissan, Christopher Nissan and was here looking for a Honda Pilot. We found the vehicle we were interested in and had the salesman start working the numbers.



Another customer came in inquiring about the vehicle about 30-40 minutes after we came in, test drove the vehicle, and were working on a potential purchase. This man was working with another salesperson, Charlene Veeder, and test drove the vehicle after us. They then proceeded to start paperwork with this other potential customer while we were working with them. We had a blank check and 110% LTV we were working with. They pressured us into filling out a credit application with them and having them run our credit to seek potentially better options. The finance manager stated that the inquiry wouldn't affect my credit score which was a lie. The dealership must make money on financing with certain financial companies as they were pushing this hard.



While I was looking over the numbers I had them go back and tell them we could pay for the sales tax on the vehicle so we could work the deal with the LTV we had to work with and he stated he would go back and have them run the numbers that way. While he was "consulting" with his manager, I overheard the other salesperson Charlene Veeder go back and tell the other guy that everything was approved and that they would have the same Honda Pilot we were trying to purchase ready in 20-30 minutes. The salesperson came back (I believe his name was Tyler) and stated that they couldn't do that because their "policy" stated they had to pay the sales tax and it had to be included in the final loan amount. I previously had two other Ken Garff dealers tell me this was fine and I ended up doing it at Christopher Nissan where I ended up buying my car. I argued that point with them, which they were firm was a "policy".



I then asked to speak to the manager and they referred me to Andrew Garcia. I spoke with him about this and he kept referring to the policy that they couldn't work the deal because I couldn't take care of the sales tax myself (which was incorrect). My main concern and upset was over the fact that they were lying to me the whole time when they already closed the deal with the other customer in the very next cubicle! Apparently this is business as usual with Ken Garff Honda of Riverdale. Very unimpressed and I wouldn't recommend them to anyone!