Hendrick Volvo of Kansas City

Miles Joseph in the Service Department has taken care of my three Volvo's for 10 years. I appreciate his courtesy and consideration. He will often fix small issues on short notice. He's the reason I keep going back.

Like the previous review, I too wish I could give this service department zero stars. I bought my Volvo a year ago (April of 2014) from the Hendrick Volvo that shut down and reopened as Volvo of Overland Park. Dealing with that transition has been as odd as it gets. From the inability of the service department to stay open during posted hours (on the website it states the Saturday hours are 8:30a - 6 pm, on 3/28/15 we called at 3pm and the front desk informed us they were closed for the day), to the unprofessional way they communicate with customers (Hung up on my girlfriend once, reprimanded me for my choice of words when I called back and described her being hung-up on as "kind of a prick thing to do", and waiting two weeks for a call back on a part that I ordered, and paid for, that was promised to come within a "few days"), the service department at Volvo of Overland Park is about as inept as it gets. Steve, the service department manager, and apparently part time FCC enthusiast, assured me (after making sure I changed my use of the word "prick to "meanie") that they would honor the discounted oil change coupon they had given me earlier in the year for their lack of competent service, a bold move on Steve's part, even though he was "pretty certain" that in his lengthy tenure as head of the service dept. he had never even heard of such a coupon existing. Simply stated, the service folks at Volvo of Overland Park are about as socially and professionally challenged a group of gentlemen as I have ever encountered, and if you are on the fence as to whether or not you should pay WAY more for parts and service at Volvo of Overland Park...I would just recommend not.

wish that I could give this place no stars. they were rude to me, did not listen to what I was saying, had a loud mouth lady come running out of the front office yelling to me when I tried to leave. so unprofessional and so disappointing. I expected more from hendrick. will never go back there again.