Classic BMW

after so many years going to bmw of dallas, i thought good service was a bmw standard. ....not at this dealership. the three times I have been here, I have encountered not so friendly service. I asked for a part to be overnighted and five days later it finally came, I had to call everyday, and when it arrived they didn't notify me or apologize for the delay. well, it looks like I will drive farther from now on to keep getting the friendly service at the Dallas location.

I have been a long time customer of this dealership - but they treated me poorly anyway. They didn't honor their warranty and made me pay alot of extra money for something they should have repaired for free. I feel cheated by them and got the impression from the service writer that they could care less whether I was cheated or not. Just my opinion.