Apple Ford of Red Lion

**Good place to go if you work with the right people... explaination below**



Chris Christmas was the salesman that helped us. He went above and beyond with trying to find something that would work with our unique situation (highly recommend chris!). Lots of walking back and forth to the front office where they run the numbers. We ended up in a Honda that my fiancee loved. The numbers werent exactly what we wanted, but they were doable. We took the car on saturday and came back on monday to sign the papers. Well.... Monday was a horrible day. They had promised a certain amount for the trade in we had... and came back and tried to say that they were only giving us 1/4 of what they originally told us. I was not happy, you can't tell us one thing and then do another. I asked to speak to a manager, and they brought back this guy named tall older man named Tom. He came back already hostile and not willing to hear anything I was saying. He gave me attitude and continued to try to push buttons. He ended up walking away, in which I proceeded to voice my opinions loud enough that he responded to me by screaming in the showroom that I was shady customer, although we had be upfront and honest the entire time, after hes statement an employee by the door clapped. I proceeded to ask for the general manager, because I refused to be talked to like that. Travis came back, the sales general manager, he was great. He came back cool and collected. He listened to everything I had to say and he explained what he believes happened. He ended up keeping to the numbers we were promised on saturday and doing everything he could to fix the situation. At the end of the day we were treated great by Chris, Travis and the finance guy (cant remember his name =/ ) it was only the bad experience of overpromising and underdelivering by the finance guys in the front room and Tom that made our experience at Apple Ford a 3 star ( im giving 1 star for each of the guys that gave us outstanding service). My suggestion to you is to go there, there are some great guys in there.. but just be careful.

Went in to purchase a 2001 Ford Crown Victoria. The car was clean and in very good shape (and yes the salesman was friendly), but this is a car that you could only get $400.00 for if you needed to sell it. The asking price was nearly $9,000.00. The manager came down to $6,200.00 and my car. Then they give you a sheet of paper trying to get you to finance the amount at 7% plus interest! These guys are the kings of the "straw deal". They try to get you to finance an amount for a product that isn't even worth that amount to begin with, Buyer beware!! Also, know that this is one of Truecar.com's "certified" dealers - so that should give you some idea as to how reliable the information is on that site.

I've been a customer of Apple Ford for the last 10 years. It's been my observation that they've repaired things that aren't broke. I caught them twice telling me my car needed something fixed that didn't (leaking oil pan, leaking break line). I have cut ties with Apple Ford.



Each service support person receives commission on the amount of sales (repairs) they generate, which is a conflict of interest.



Sincerely Dissatisfied customer

Decent sales experience, Horrible Service department. Made appointment for warranty work and told I would have to wait for almost an hour before they could get my car in to the shop. Was to take 30 minutes and took 2 hours. My punishment for calling them out on not honoring appointment times. I was one of the first appointments of the day so why the wait. Next visit Quick Lane Oil Change is an oxymoron. I was told I would have to wait 2 hours to get the car in the garage for an oil change. Hello it is a quick lane your suppose to be able to just drive up and give them your keys and go, no appointment necessary. I drove 30 minutes one way to change my oil only to turn around because they are not prepared or professional. I bought a $25,000 car from this dealership and this is the way they treat you. Good bye Apple Ford we are through.

Friendly employees, good work, sometimes a little more than local shops.