Ace Hdwe of the Woodlands

Alspaugh’s customer service is pathetic and not customer oriented! I ordered 13 Jon Hardy makeup cases for gifts, but first ordered one for myself since Alspaugh’s failed to have a sample for me to see in person.



The makeup case for me arrived in an individual box, which I was thrilled about because the 13 additional ones I needed to order were going to be shipped throughout the USA and the box was perfect! My husband went to pick up the 13 makeup cases, but was advised that one was on back order due to the color. Alspaugh’s acknowledged they knew this, but forgot to call me to advise because they were too busy. My husband put the 12 makeup cases in the garage when he got home and then we left for vacation. When we got home, I went to look at the makeup cases he picked up and they were all piled into a large open box and none of them were in individual boxes.



I went to Alspaugh’s to pick up the 13th makeup case that had finally arrived and it was not in an individual box either. I questioned Alspaugh’s about this and they said it’s due to the mass order that was placed during the Trunk Show. Why should that affect how my products were delivered? They should be delivered to me in the same way the first one was that I ordered for myself.



I was then ganged up on by four of their employees behind the counter because they had nothing better to do and all they could say was that’s just how it is. NO ONE was proactive in trying to accommodate or find a solution! Tina just shriveled up her nose and lips and said in her snooty way “Ugh Huh. I’m sorry!” multiple times. HELLO! I just spent more than $1300 on these stupid 14 makeup cases and that’s ALL you can say to me?



What ever happened to customer service? As much as people spend in Alspaugh’s (because nothing is cheap), there should be a mutual level of customer service provided, but that is rarely the case! I will not be shopping in Alspaugh’s in the future because they are very unappreciative of their customers!