Autocare USA

My family and I have been coming for years and we have never had any problems! Thomas has always been genuinely kind and professional. I feel like he's an honest worker and he's even gone above and beyond for us. There was a time I had to pick up my car by closing (6pm) and I called to let him know I'd get there just a few minutes after 6 and he stayed just for me to get my car. I'd rather wait for quality work than get instant service that is questionable.

We have known Thomas for years and always take all our cars here. He is honest and strives to provide goof value for service. I write this after at least 30 various repairs over 4 years and 4 cars, not a single event.

My mother and I had an awful experience at the Autocare USA in Spring, TX because of the manager there. His name is Thomas.

We are filing with the better business bureau as well (and many other review websites and forums).

He said my car would take "a couple of hours" to change the oil and get an inspection. We dropped the car off at 10:28am. We returned at 2:45pm to pick up the car and my car had not even been touched! They said we would be "next on the list". We returned at 5:20pm and my car was just now being worked on! We asked if there would be some sort of discount for waiting over 7 hours for my car. He said "9 dollars off is all I'm going to give you". "Sorry, but that's it!" He could care less that we basically waited around for a simple oil change and inspection all day long! He made myself and the receptionist cry because he was so rude. I have never encountered such unprofessional service in my life. We will continue to reach out and let everyone know of the poor management at Autocare USA on Champion Forest Dr. in Spring, TX.

I hope this issue gets resolved so there is not another customer in tears