Dana Ford

We had a situation with Dana that people should be warned of. We put a deposit down on a car under the pretense that we would be approved for a specified deposit and monthly payment. When the time came to finalize the deal, the dynamics of the deal changed and we had to come up with $5000.00 above what we expected to pay. Needless to say we decided not to do the deal, as a result, they refused to refund our $500.00 deposit. I understand this tactic is to force buyers into a deal, and if they have a deposit, they can change whats to be paid apparently, or else lose your deposit. So were out 500.00 and be warned Dana customers... DO NOT give a deposit and DO NOT believe it will be refunded even if they tell you it will. The finance manager Mitch explained that they were keeping it because "He had to do alot of work to get the deal done"?!?! Im surprised a company like Ford operates like this.

Purchase, service a customer service is the worse at this place. Customer Relations Manager, Sales Manager and Salesman never will call you back when you need them. If something is wrong at the delivery of the car I suggest you do 2 things: you either tell them to change the car right there and don't take it home or get in writing if they say they will fix it later. In my case my truck had few issues and took me more than 6 weeks to have them fix it, I called Ford Customer Relations to get them involved and help me get things fixed. During the several times I had my truck in their shop my truck got scratched, they did things mediocre and incomplete. I had my truck's steering wheel column replaced, the Ford Platinum tailgate cover replaced and It still looks crooked, console top replaced and during this process they scratched my truck's left mirror, the steering wheel base covers scratched and the front bumper scratched. At first they promised to fix it and repeatedly insisted to tell me that I will need to fill Ford's Survey all excellent for them, but things turned bad when they were giving me a hard time to fix things, then I had Ford themselves involved and push them to do things under warranty. To let you know how un-proffesional they were fixing things I will let you know that replacing the tailgate cover they took a part the whole piece, and during this work they had to break the rear Ford emblem tabs to remove the tailgate cover. After the bad job they did replacing the tailgate cover they put things back together but they also use the same emblem with the broken tabs. This I found out a couple of days later when I brought my truck to the carwash and during the drying process, the carwash blower blow the tailgate emblem off. They should have use a new emblem instead. No to mention they took 6 weeks to have my registration and plates ready for me, because people in the office mentioned to me that my name not even appeared on file. Go somewhere else!!!