United States Postal Service

This post office - without a doubt - is the WORST ever.. I happened to take my sister -in-law to pick up her mail on 10/20/17 as it was being held. When we arrived around 3:30PM, the lobby area was completely full with one clerk assisting patrons. The individual requesting service had no idea how or what she required; the clerk just spoke in a monotone - you need such and such.. Meanwhile, another clerk came to assist the 20+ people waiting in line and then he disappeared as quickly as he arrived. The older woman in front of us - her face flushed - stated "If I pass out please call 911" It was so hot in the lobby, no place to sit, and over crowded. I then suggested that she get some fresh air and we would hold her place. After about 1 hour we were waited on. The clerk misread the ID presented and returned with someone else's mail.... which we refused. Also, during this time, I knocked on the "Lobby Managers" door and no response. The clerk that had left was seen in the back - I requested him to please request the manager. Everyone clapped and continued to state that the service at this PO is horrible, always crowded and understaffed. However, this is the only PO that one can go to as this is the only PO for Mays Chapel...Eventually a young man opened the Lobby Manager's Door - He stated he was NOT the manager only a supervisor. He stated "everyone knows that this PO is understaffed and he can't do anything about it. That everyone should write to the Postmaster Brad Johnson ." Well Mr. Brad Johnson- if it is not a made up name - take care of your customers - we pay your salary. Most of the individuals in the lobby within a 2 hour timeframe - 3 - 5PM - were over the age of 55 & required more assistance then was provided. If you can't have the man power, you can control the air flow and cleanliness of the HVAC return in the lobby. It appears that it has not been cleaned or filter changed for at least a couple of years. This is a health hazard and needs correction. Upon leaving, the older women who requested us to call 911 if she passed out - was returning from the outside. She stated she felt better and was returning for the 8th time regarding a Certified letter that no one has been able to assist..... I assisted her to the front of the line and requested immediate assistance for her. Why is this PO in such disarray? What would it take to hire more clerks or the one's there move a little more quickly. I would appreciate a response

Tasha was rude. Came out and noisily threw the Next Teller Please sign down on the desk. Impatiently asked for "next customer in line". When no one initially approached she gruffly responded, that "if someone doesn't come up here I am gonna walk away". Really? Unbelievable in this day in age that someone doesn't seem to appreciate a job with the Postal Service and the benefits that come with it.

this website and phone number is terrible!!! i am trying to get information and can not get through to anyone and can not get the information i need. what a waste of time!!!!!!!