Envision Imaging of Allen

The receptionists were very friendly and helpful. The ultrasound lady was a bit short in the beginning but was more conversational as some time passed. It was my first ultrasound so I appreciate the procedure explanations to put my worries at ease.

Receptionists were a bit rude or should I say aloof. Seemed like they were put out by having to do their job. MRI guy was nice and I had no issues with procedure. Probably would choose a different location next time if given a choice.

They don't know what they are doing. Workers are so mean.

I have used Envision on several other occassion and will again today. I have never had any negative issues with then except for wait time.

Envision Imaging provided the MRI services we needed, but their billing practices need serious revision. We paid our estimated patient responsibility on the date of service, but then Envision sent us a refund almost 7 months later because they didn't check their records from our insurance company accurately. Then, almost two years later, Envision billed us again because the insurance company had taken money back from Envision. Envision blamed my insurance company, and the insurance company blamed Envision. Who was stuck with the consequences? The patient. If Envision would check their records from the insurance companies more closely, this problem could have been avoided. I am not the only patient affected by this situation. Apparently, Envision was slammed with a bill for $90,000 by CIGNA because of Envision's faulty billing practices.

Envision is a very caring, professional, and convenient center for having any radiological testing. They also send the results to the Physician extremely fast.