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Pep Boys
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CLOSED NOW
Today: 9:00 am - 6:00 pm
Tomorrow: 8:00 am - 7:00 pm
103 Years
in Business
More Info
- General Info
- Visit your local Pep Boys Auto Service & Tire Center on 1001 Breckenridge Ln. Your one-stop destination for all car, truck, or SUV needs. Our same-day services include auto repair and maintenance, oil changes, new and discount tires, tire services, brake repair, battery replacement, inspection, towing, roadside assistance, and other service appointments. We also service hybrid and electric vehicles. With over 100 years of experience, you can count on our expert mechanics and ASC-certified technicians to service your vehicle properly. Give us a call and book an appointment today!
- Email Business
- Services/Products
- Alignment Alternators Batteries Brakes Clutch Replacement Engine Repair Exhaust FREE Battery Test FREE Windshield Wiper Installation Heating & Cooling Manufacturer’s Scheduled Maintenance Oil Change Pre-Purchase Inspection for Used Vehicle Sales Seasonal Prep Packages Starters State Inspections (by location) Steering and Suspension Tires Tune-Ups
- Brands
- AC Delco, Actron, AllTrade, ArmorAll, Autolite, BF Goodrich, Bayco, Black & Decker, Black Magic, Bosch, CRC, Castrol, Champion, Chevron, Coleman, Continental, Cooper, Dayco, DeWalt, Eagle One, Fram, Goodyear, Gumout, Gunk, Hankook, Haynes, K&N, Kawasaki, Lucas, Meguiars, Michelin, Mobil, Monroe, Mothers, NGK, OTC, Peak, Pennzoil, Philips, Powerbuilt, Purolator, Quaker State, RainX, STP, Schumacher, Snap-on, Surf City Garage, Turtle Wax, Valvoline, Walker
- Payment method
- master card, visa, amex, discover, check, cash, diners club
- Location
- Breckenridge Shopping Ctr
- Neighborhood
- East Louisville
- Associations
- AAPEX,AASE,ASE,Car Care Council,Women in Auto Care
- Other Links
- Categories
GalleryView all (20)
Reviews
Pep Boys at 1001 Breckinridge Lane in Louisville refuses to take responsibility for a ruined engine following a botched repair to my 2011 Ford Escape. The car has now been sitting at Pep Boys since late June. After inspection, the manager claimed that his repair had nothing to do with my ruined engine but refused to provide any explanation why it was not, especially considering the repair involved engine work that if not done properly could cause catastrophic damage to the engine. The manager promised to have a certified Ford mechanic inspect the car to back up his explanation, although no explanation was provided. Since then, I have heard nothing from the manager, he has refused to allow me to inspect or make copies of any paperwork concerning his inspection, has never indicated that a Ford certified mechanic looked at the car, has failed to have the area manager contact me. Now both the shop manager and regional manager are ducking both certified letters and calls from my lawyer.
08/28/2009
Provided by SuperpagesHORRIBLE SERVICE! Changing an alternator was supposed to take 1.5 hours and it ended up taking 4 hours. The gentleman who worked on my car broke a connector and did not tell me about it: only when I returned and put his feet to the fire did he confess. Went back so that they could get the part number to order it from the dealer and THEY DIDN'T EVEN SECURELY LATCH MY HOOD! I was driving on the Watterson heading back home and my hood was flopping as air was rushing underneath it. I don't know if anyone has expereinced a hood flying back on their windshield but I have and it is scary as hell. I demanded a refund because I don't trust them with my car anymore. I was told they would contact me in 3-5 business days once the part was received from the dealer. It's been 5 days and still no call. DO NOT USE PEP BPYS IF YOU VALUE YOUR CAR OR YOUR LIFE: THEY WILL SCREW SOMETHING UP!
08/19/2009
Provided by SuperpagesTheir parts dept. is very knowledgable and helpful, but their service dept. leaves alot to be desired. Once, I was told by the person answering the phone that they would check-out my "check engine" light for free but when they connected me to the service dept. they tried to tell me it would cost $80 for a diagnostic. After questioning this, they said that they would check it at no cost. Another time, I was sure I needed a battery for my wife's car and asked parts if they could check it first. They connected me to service, who said they would, but only upon asking, did they inform me of a $14 charge.
09/09/2008
Provided by SuperpagesOn 9/8/08 my husband called your location about a problem with my explorer. We agreed we needed a wrecker. After my husband further looked at my truck he cancelled the wrecker and came to pep boys to purchase a battery. He was told to put the battery on the charger, (no one offered to help) upon doing so he hit his head quite badly on the equipment. He was given a bandage and then after testing the battery (it tested bad) they wanted to argue with him that the battery wasn't the problem, he needed to bring the truck over to check for solenoids and shorts. He purchased the battery (it was the problem) We couldn't get the piece that holds the battery in (the screw wouldn't catch) so we drove the truck back to pep boys for help. Upon waiting 10+ minutes someone came out, put in the piece, said it is finger tight you will have to tighten it down. My husband was in a suit, not mechanics clothes. I feel that because we didn't do what they wanted customer service went out.
Details
Phone: (502) 899-5090
Address: 1001 Breckenridge Ln, Louisville, KY 40207
Website: http://PepBoys.com
