Latino Supermarket

I don't typically give a negative review unless it is an extremely bad or unethical business. After being a customer ever since new management took over, which has been over 5 years, I finally had enough with this business. Every year for Christmas Eve, we order a 40lb pork (pernil, cajita china) over a month in advance and pay $7.99/lb. This translates to $319.99+ and exactly $340 including tax and sides. Although we have noticed they've been a lot lighter in the previous years than what we paid for, we didnt have time to go back and dispute it. This year, we weighed the pork in the box and it was exactly 20lbs. The box alone is about 3-5lbs so that means the pork weighs only 15-18lbs MAX.



We went to come to an AMICABLE resolution and asked either for a refund of half our payment or another pork to make up for the 20lb difference that is missing. That's 50% of our payment or about $160 they kept from us. They made a bunch of excuses from "someone else may have taken yours" to "we sold you pork and you got pork". As if 40lbs of pork at $7.99/lb is the same as 15lbs of pork. I get this logical argument. NOT!



One gentleman that worked there told us that they'd give us our 50% refund and would do anything to make our Christmas dinner better. After about 30 minutes arguing with the cook and frontdesk lady, a higher up manager (Willy) told the staff to give us a full refund and requested that we don't come back to order again. How illogical and unethical can a business be? This is as bad as it gets!



A logical businessperson would've apologized for the inconvenience and given us our money back or the service/product we paid for. Some would even go as far as throwing something extra in the deal to make up for their mistake. NOT Latino Supermarket of Brandon/Valrico Florida. They think that because we spent 30 minutes arguing with them and they gave us a refund this is not FRAUD or akin to stealing from their customers. Another illogical point made by this unethical business.



We know for certain, we are not the only ones they are defrauding with their underweight holiday pork every year which is considered fraud. When we picked up the order, before noticing it was underweight, one of the owners was telling us how they were tired of this business because it is no longer as profitable. I guess their solution to make it more profitable is selling 40lb of pork and only giving customers 15lbs-18lbs. Yes, this is fraud and as someone who has extensive legal experience I will proceed to open an investigation on these fraudulent activities.



I ask anyone who orders anything from Latino Supermarket to VERIFY they are getting what they paid for.



It's sad that these people have the opportunity to be seen as ethical Latino business owners and instead defraud the very people that helped them grow. They say arrogance is usually what destroys an empire and although they aren't an empire, they are already self destructing. Good luck and Merry Christmas, Latino Supermarket! You will need it next year.