Toyota of Alvin

BEWARE OF THESE PEOPLE. We bought my wife's Avalon there when it was Ron Carter in '08. My wife believed that she would get the best service at the dealership so we always went there for her car's oil change. When my wife's car turned 10 years old they were always trying to get us to spend thousands of dollars there for things it didn't need. We had her car appraised at $6000. and they would say we needed $3000 worth of repairs. We took their checklist to another place where I get my '95 T100 serviced and they said her car didn't need those things that the dealership said it needed. NOW the good part.We took her car there about a month ago to have her oil changed.So the second day of June got up to 90 degrees that day and my wife's air conditioning wasn't working at all. So I took my wife's car to a place that repaired the air conditioning in my truck. The first thing they did was remove the caps to the high side and the low side and there was refrigerant oil on top of the schrader valves.The first thing they said was that someone released the refrigrant out of the system. It would cool somewhat on a mild day but come a day with a real heat load and it wouldn't cool at all. They pulled a vacuum and it held so there were no leaks.they recharged the system and charged me $70. The whole time we've had her car we never had a problem or had the system checked and it was always working perfectly. I will never set foot in that place again and I'm not done. I'm going to email toyota.com and the better business bureau. If they can't get any money out of you one way they will try another. Go to these people at your own risk. I tried to warn you

Horrible Customer Service!!!!..from the Sales Manager of all people. We have been shopping for a vehicle around town at different locations and decided to visit Toyota of Alvin, so we made the drive...what a mistake! We were approved for and searching for a newer Toyota (1 to 2 years old). We came on the lot and looked around for a good 30 minutes and decided to go inside since noone was coming out. After standing around inside for 10-15 minutes a guy comes out of an office with a look of distain on his face that he has to help someone introduces himself as "Casey, the Sales Manager" from that moment on..downhill!..arrogant, smug and unprofessional! He continues to tell us "just so you know..we have an addendum on each of our vehicles of $2000 that you have to pay for basically stuff you dont need".."Im just being honest!" he says...What!?..This guy is trying to NOT sell us a car!!!..We have a $35,000 approval and $10k in our pocket! (We were there to buy!) We made it out to the lot and that didnt last 5 minutes!..after he made a few rude comments I told him "we're done!"..he just chuckles with a smug look and starts back to the showroom and yells at me and my wife "have a good day!" with a grin on his face. I then yelled back and asked for his name, knowing in my mind this has to be in a review or a phone call to his boss, he yells back "it's Casey" as his grin gets bigger! We drove away asking each other "What just happened?"..."What a jerk!"
I am in the retail business and a Branch President of a local $50m company and for the life of me cannot understand why the Sales Manager of a "Premier" Toyota Dealership would behave like he did and in a market of so much competion. We went to Car Max next and purchased a vehicle from a salesperson who enjoyed their job and enjoyed helping us.

I know Casey didnt think anything would come of his treating my wife and I the way he did in the privacy of the lot but I was determined to write this review after that experience.

This is our 4th vehicle bought at Toyota of Alvin. This experience by far surpassed all others, which were pretty good as well. We got exactly what we were promised. I told the salesman "Huggie" up front I didnt' want any smoke screens, I wanted it given to me straight, no blowing smoke because I knew it was going to be a tough deal and that's exactly what we got.......honesty and hard work!!! He not only helped our car deal go smoothly, he was also very entertaining through out our visit. Everyone was extremely helpful, right down to the receptionist charging our cell phones because we forgot our chargers. Brenden our finance guy (usually, finance guys are the bad guy) was awesome, he was quick and efficient and didn't try to change our deal once we got back to his office, as sometimes happens at other places. Stephen, the customer relations guy was great as well. He listend to me complain because the Veteran Parking signs were not cemented outside (because they should have front row parking all the time) and has since been working on getting that done. He really wanted to insure that our car buying experience was a pleasure and we were 100% happy when we left, which we were. We are so in love with our new truck. Thank you Toyota of Alvin!! You guys ROCK!!

I had an awesome experience. Frank sold me my corolla and i love it. this was my first time buying my OWN car and the experience was great. I would definitely go back. Toni was great and if it hadnt been for Brittany I would have never gone :). Thanks to all of you for making this experience stress free.

This is the place you need to be if you’re looking to purchase a car (new or used). The customer service team is wonderful. They made me feel like I was a part of the family. Everywhere I’ve been I felt like there wasn’t any hope until I got to Toyota of Alvin. This was my first time purchasing a car & they made it joyful & stress free. I can honestly say I’m satisfied with my 2012 Ford Fusion.! Tony, Brenden & Stephen made that possible, I can’t thank them enough. They never pressured or made me feel railroaded when it came to the whole process. They made sure I understood everything and was VERY patient with me as well. Once again I’d recommend this dealership to every & anybody. Hopefully this would be helpful to you guys looking for a new or used car

I ended up stopping in at Toyota of Alvin, due to my vehicle running out of gas and one of their salesman came out (Austin) and help me push my vehicle onto the front as well as took me to go get gas and got me settled up and back on the road I had no money to offer him but I told him i would help him out and fill these links out.. I cant tell excatly when im going to get a new car but when i do i will forsure be back!!

I just recently purchased a 2013 Toyota Tacoma. I had stopped in previously to look at the Tacomas and they were out. Within a week they received one and gave me a call. I went in to look at the truck and drove it home that night. Thomas Moschella sold me the truck and he was super easy to work with. I will say after I bought the truck I came by the next day to drop off the extra keys of my trade in and asked for them to make me an extra key for my "new" tacoma. Thomas took care of it with no cost to me, which would have been $120. The waiting room is nice with a Starbucks coffee machine.

I had a great experience with Toni and Tanner!! They were very helpful!!! I will defiantly continue to do business here!!

I had a great experience buying my new scion here. Everyone was extremely friendly. Toni and stephen were amazing. Toni was so personable I felt like we should be friends. Exactly how a customer relations manager SHOULD be. She was my favorite part of my car buying process. Tanner did a great job as my salesman and worked very hard to close my deal. Im still thrilled with my new car.

I was very pleased with the entire experience. My sales person, Frank was wonderful, understanding and patient. I never felt pressured. I felt like he truly cared about getting the best deal possible and placed me in a great car! Wes was extremely nice and friendly. He made me feel at ease about the financing and answered all of my questions. Courtney was really nice after all the paperwork had been signed. She confirmed that I was truly benefiting from purchasing another Toyota. I will forever be a loyal Toyota customer!!

"Excellent customer service”

This dealership is truly amazing! Everyone that works here helps to contribute to the ultimate car buying experience. From my initial contact with Melissa in online sales, to Phil my salesman and on through to the finance team and Stephen in customer relations were all very professional and pleasant to work with. They all put their customers first and work hard to make sure you get the best deal!! I want to recognize Phil in sales. He went above and beyond to ensure I walked out that door with a smile on my face and had a pleasant experience at Toyota of Alvin. This dealership is by far the best I have ever done business with in my 20+ years of car buying. I will remain a customer to Toyota of Alvin and would recommend them to anyone looking to buy a vehicle!!

I bought a car heRe last week. Eric Castillo was my sales guy. He was courteous,vety helpful and even though I could not make up my mind on what car I wanted he never made me feel pressured or rushed...I will definitely be recommending my friends here...thank you Toyota of Alvin

We did most of our negotiating over the phone before we drove 60 miles to Alvin to purchase our new Avalon Hybrid. Internet Sales Manager, Frank Oloh, was very helpful in the final negotiations for our purchase and trade. Everyone at Toyota of Alvin is terrific! The finance person, Wesley McClellan, was very patient and explained everything we were signing. He didn't "pressure" us to purchase extra items, we knew what we could and could not afford to purchase with the vehicle. Toni Horne, the customer service rep. was as sweet as can be. She made sure our questions were answered and followed up with us during the purchasing process. The service dept. is terrific as well! We went back to Toyota of Alvin a week later to have accessories installed and got in and out in about an hour. Would we buy another car from Toyota of Alvin...ABSOLUTELY!!

These guys were so nice and really helped get me in a great Accord after my car had been totalled. Toni and Brian made the process painless and easy. Thanks again!

Went into this delaership talked to a very sweet lady named Kelli was very helpful pointed me into the diriction of a salemans Austin.. He was a big help very understanding and aslo really knowledgeable about The cars they are selling.. Couldnt make up my mind but very high possibility I will be back in to see Austin in the next couple days..

Great dealership. People were very friendly. Bathroom clean. Our salesperson was awesome. Toni, customer relations was very nice and professional. This is our fourth Toyota we purchased. Thanks guys for your help.

My husband and I bought a new Highlander and I love it. We had to go rounds and rounds to get the deal we got but we got it. Manny our salesman put in the work for us. At the end of the deal we met Toni the Customer Relations Manager. She was very nice, funny and her personality suits her job. Oh and a young lady name Faith brought us popcorn and water. Great customer service.

First class dealership! Just bought our second used car from Toyota of Alvin. After spending hours shopping online, Toyota of Alvin had the vehicle we were looking for.. not once, but twice. We are an hour away, but definitely worth the drive. Austin greeted us upon arrival and had the car pulled up and ready for a test drive. He was very knowledgeable about every aspect of the car. Frank helped us get the best price for both the new car as well as our trade in value on our truck. After making the deal, Toni delivered goodies for purchasing and discussed service and everything that was available to us through the dealership. Wesley in financing made the final phase of the purchase as painless as possible. Even though it was closing time, he was very thorough. We highly recommend Toyota of Alvin for any new Toyota or used car you may be looking for. Definitely check them out first!!

Branden and Toni were really great. Branden worked really hard to get me a good deal and Toni is an amazing customer service rep. She is funny and nice and she gave me mugs. This dealership is the best. Thanks for everything.

Brittany Howard and Brian Perez in sales are top notch... I was turned down and ignored at previous dealerships but I came here and left with a new car. Thanks to both Brittany and Brian and Toyota of Alvin for excellent service