Village Art & Frame Gallery

I had a very specific image in my head of what I was looking for to frame 2 pieces and after going to a few places, was almost resigned to the fact that what I wanted didn't exist. I stopped in to Village Art & Frame Gallery on the recommendation of a friend and I am so happy I did. They had EXACTLY what I was looking for and they were wonderful to work with. I had a painting my mom did when she was 9 years old framed as well as a vest my great grandmother made almost 100 years ago when she was a teenager. I received them today and they could not have been more beautiful. They exceeded my expectations in everyday. I cried when I opened them.

Absolutely HORRIBLE experience.



The individual who measured the frame, who it turns out is the owner, was OBNOXIOUS. He made a big deal of measuring the simple canvas, 18" x 24", explaining my measurements weren't accurate enough. When the frame showed up two weeks later, it was 3/16" over-sized on every side! I had to shim it to make the artwork sit properly.



Worse, it was the WRONG FRAME MATERIAL! He wrote out the order tag so sloppy, the wrong material came in. I selected a modern frame profile with metallic black finish, and got a old-fashioned brown frame profile with a distressed finish. The exact opposite of what I selected. Of course, the one I got was a cheaper selection.



Almost $100 for the wrong frame, poorly-sized, after talking to an obnoxious jerk, and it took two weeks. He didn't even install the artwork! That price was for the frame only. I installed the canvas myself.



Since then, I went to that frame place in the Village of Patchogue on Montauk Highway. Patchogue Picture frame I think it was? It was a little over half the price, a much nicer frame, it fit like a glove, and the woman who helped me there, the owner, was polite and professional. She provided a frame in under a week.



Village Art & Frame? It is hard from me to imagine having a worse experience. Over-paying even while you're treated like garbage and getting an inferior product. Try elsewhere.