Audio Jam

Did not return as promised and complete TV installation and hook up. Tried several times to get Leo to respond via phone and email, but no response. Poor customer service, once they get your money. This is for the Bear Location

I came in to price out a radio and to make an appointment for an install in my camry. 1 hour later and it was already in with my phone synced to it! The salesman walked outside with me and downloaded my entire phonebook into the radio. A++++++

This is a review on the Audio Jam location in New Castle on Dupont Hwy. I brought my car in a couple of months ago to have them try to reset my remote transmitter...simple job...huh? Well,I was told that the guy worked on it for a few minutes and could not program it....The most frustrating part was that I had to pay them for a job that was not done! Not only was I out of $, I had the same problem that I came in for when I left. I finally program the remote myself after receiving the instruction online....which I should have done in the first place! I guess you live and you learn.

Audio Jam is one of the most unprofessional companies I've ever had the displeasure of dealing with. My fianc��e purchased speakers from one of their "experts". After being totally ignored for a considerable amount of time they gave her just enough attention to sell her wrong sized speakers. After learning that it would take 2 weeks just to have the speakers installed, I decided to take my car to Circuit City. It was at Circuit City we learned that the speakers we had purchased from Audio Jam were the wrong size. When we called Audio Jam to exchange the speakers, they told us we could only exchange them for a store credit. This information is in the fine print on the receipt you receive after having already made a purchase. Obviously, at that point it is too late. After a short conversation, the sales associate told us that we could talk to the manager in two days. One and half weeks later and no phone call we decided to take the speakers to them and see if they would reconsider their policy as we are not regular shoppers of Audio Jam. The manager was rude and condescending. He informed me that my 2002 Honda Civic must have been rare considering the speaker size. I guess I have a "special" car. Anyway, we only received a store credit. I don't know what the better business bureau can or would do, but I strongly suggest not going to Audio Jam. They managed to ruin my fianc��e���s Christmas and make an already stressful time of year that much more stressful. Now, it will take loads of extra time fighting with them just to get the money back. I would think that an already struggling small business such as Audio Jam would make an exception to please their customers in hope that superior customer service may bring them several buyers in the near future. I guess I was wrong. Word of mouth is a very powerful thing Audio Jam���