Collision Works LLC

A deer left a nasty damage to the car, but after taking my car to collision works, it looked better than new.

I knew it was in good hands by the nice and friendly staff there.

They are called collision because of their great work that is precise to original manufacturer, or even better.

I am so glad I came here to get my car fixed (I initially went to another body shop in the area but since they were shady and inconsistent with their hours, I turned to Yelp for advice).



umair is extremely customer-service oriented and are very friendly. The insurance adjuster I worked with was not helpful at all and was making it very difficult for me to get a rental car. umair handled it all for me and made sure that I had a rental car that afternoon - they even offered to drive me to Enterprise to pick it up.



I had what appeared to be minor damage from an accident and of course, the insurance company wants to do things as cheaply as possible. When they pulled the car in to start repairs, they found more damage. umair worked very hard to deal with the insurance company so that I wouldn't have to sit on the phone with them to figure out the final details. My insurance adjuster insisted on using after market parts but umair have high standards - they truly care about quality and detail. Plus...where were they supposed to find after market parts for a brand new 2015 A4?



umair kept in touch during the whole process and gave me updates to let me know the status of my repair and if there were any delays in getting my car back. Since they had to wait for parts to come in, I needed to have my rental car for longer than initially expected. Again, collision works made sure to communicate that with my insurance company to ensure that my rental agreement was extended without additional charge.



When my car was ready to be picked up, I headed back to the body shop. There were a few customers ahead of me waiting to either drop off or pick up - there was a comfortable couch in the waiting area where I hung out and talked to umair. The staff makes you feel welcome and at home. They never rush you or make you feel like you're bothering them. I never once felt like I was being hustled or tricked - these gentlemen are honest and straight forward businessmen who are proud of their work.



They detailed my car and honestly, it was cleaner inside than when I first purchased it brand new off the lot! It was a nice service they included with my repair, and I appreciated it a lot. I didn't have time to wait for the exterior to be washed...but I had to come in later that week to drop off an insurance check. umair had it washed while I was there! So awesome. I have recommended this place to family and friends...and will come back again!

Don't walk, run away!

I wish i had done my research on these bozos. My 2013 Audi front bumper took a beating at the local parking lot, and Mile One did the work. Sent it back SIX TIMES because there was still damage on the bumper. I didn't live near their collision center, so it was inconvenient for me to go "pick up" my car, only to realize that there was still damage on the bumper. Worst yet, they tore my brand new leather interior, and refused to pay for it. Wow, these guys suck.

Stay completely away from this place. They do not honor warranties, they gouge the customer, and have a history of doing really bad work. This place will not treat you well. They botched my son's driver's door on a very nice black RSX and when asked merely to offer a good price to fix the botch rather than honor the warranty (could not find invoice) they offered a price higher than what would have been charged by even the best shop in the nation. Bad choice for anyone. Go elsewhere. No stars is not available to choose, otherwise I would have given none. Not worth one star.

This is the worst business I have ever had the experience dealing with. Following an accident (not my fault) my car was repainted-a gorgeous red mustang convertible with all the bells and whistles. This was in 2003. The invoice given to me at the time of the work read at the very top in BOLD LETTERS lifetime warranty on parts and labor! The paint began deteriorating and I returned to David Mannarano, the owner, who admitted that the work by the former owner was subpar and he has had had many return customers with the lifetime warranty. He stated he initially honored it but because there were so many return unhappy customers with valid complaints he decided on his own without any legal or written authority to nullify the warranty even though he continues to use the Collision Works name and nowhere on any receipt or invoice or sign in your store does it say that the original lifetime warranty has been void due to a change in owner not a change in the business. Now he wants me to pay for work I already paid for. In addition, he admits that my car is in pristine condition and that the problem with the right front fender (where the original damage occurred) and the clear coat is bubbling and separating from the paint is due to the work not being done properly at the original time of the work. He admits that originally he was honoring the lifetime warranty when he took over the business operation 4 years ago but he "decided" to stop honoring it due to the overwhelming number of unhappy customers with complaints. So, now he has more unhappy customers, he is a thief and I am bringing him to small claims court. Please share any similar experiences. Thanks.

ABSOLUTELY TERRIBLE!!



1) Took my car in to have the driver's door repaired (someone backed into it). Thought they would do good work, since I saw a lot of high-end cars at their facility.



2) When I went to pick it up, noticed additional damage made by Mileone to the bumper and door was not totally complete/repaired. The bumper was dented on both the passenger & driver's side; don't know how it happened, but it wasn't there when I dropped the car off.



3) Was asked to bring the car back to have these things fixed. When it was all said and done, I ended up bringing my car back 3-4 more times. Of course, each time they provided me w/ a rental. (On one occasion, they left a piece off of my car and had it sitting on the passenger's seat. I had to ask them what the piece was for & why it was sitting on the seat!)



4) TERRIBLE work. BEWARE. WOULD NOT RECOMMEND!!!



PS The secretary was also unpleasant. I hated having to speak w/ her every time I called.