Alta Mere

Wife went there for a rattling sound from her under the car. She decided to have her breaks checked out. I get a call. This shop told her she needed pads and rotors all the way around. They told her it would be around 800 bucks for the break job and around 100 to weld a heat shield back up. Once I brought up the fact that one side was replaced. "after a car accident she was in" He did not want to talk to me. I wanted to know pads measured? Also, I don't see how he can charge 400 for pads rotors and then 400 for labor. She told him to just do the weld job. I went on the Napa website. "There is one right down the street" I placed an order for pads and rotors. Was less than 200 for the parts. She called a Nissan dealer in Hagerstown. Told her 676 all the way around. Ended up buying the parts at Napa Friday night. Woke up early Saturday. Went to change the brakes. Pads were only halfway worn. Rotors did not even have a lip around them. Took one off just to make sure I was not going crazy. Took it to a shop to see if it needed to be turned. Dude said he would love to take my money but they are fine. This was such a huge waste of time dealing with this shop. Also, a very big let down. We both love dealing with ma and pop shops. Will never go here again. 6/09/2017 Since I made my post. These guys now offer 10 % off if you leave them a good review.

They do not stand behind their work. I had work done on two vehicles. One was a simple plug of a tire to fix a very slow leak caused by a nail, - they made it worse. They decided a plug would be they way to go (vs an interior patch). Tire went flat in two days and they refused to come fix the flat. The oil change on another vehicle was a quart low when they finished, I had other more substantial work done as well, which I hope holds up. Trust is the most important factor when giving a vehicle to a shop, in this case, lack attention to detail, and much more importantly their refusal to make the situation right, has destroyed all trust