Marley Automotive

The comment below sounds like the person was impatient and demanding. I have always had superior service since they opened. Excellent shop. JD

I was told to bring my car in at 8:00am so that they could try and diagnose why my heat is going in and out. I dropped it off right after they opened. I was told it would only take a few hours and that they would have the owner call me. I called at 2:30pm for a follow up with them and I was told they were just about to pull my car in. At 5:00pm I called again for a follow up and there was no answer. I then received a call at 5:35pm (they close at 6:00) telling me they didn't have time to get to my vehicle. I went in to pick up my car at 5:55pm and politely asked the owner why they would tell me they were going to work on it when they weren't. I was immediately met with hostility and a disturbingly unprofessional attitude. Patrick told me that "other vehicles came in that took priority" and that "things come up." You knew by 4:00pm you weren't going to get to my car, so why on earth would you not call me and tell me that? You also had my vehicle for TEN hours, it is unacceptable that you would request I bring it in that early only to never look at it. I will NEVER be taking my vehicle to you again - not will I ever be recommending you to people. I am absolutely appalled at the lack of professionalism and the blatant disregatard for customer service.