Heritage Body & Frame

We took our brand new Honda Pilot to Heritage for repairs and paint to be done to the rear door panel and rear quarter panel.
A few days after getting the car back (which initially looked wonderful) we noticed the paint chipping off in a small circle in the middle of the door. We took the car back, since the work was “guaranteed for life.”
The manager inspected the vehicle in the sun, and couldn’t tell why it was chipping so brought the car into the shop and under those lights “discovered” a small dent in the area. He stated that there must have been something that made contact with the vehicle to cause the chipping, so it was not covered. Despite his enthusiastic attempts and light bending antics to convince me, there was no dent or scratching of any kind so we were confident it was a defect in the application or quality of the paint they applied.
They agreed that this chip would not have happened had the car not recently been painted, because it is apparently very susceptible to damage while “not completely cured”.
They gave us a quote for 670 to repair a paint chip the diameter of a pea, which again had no dent. They stated that the chip would likely grow in size if we didn’t let them repair it. When we reached out a second time to voice our concerns, they suggested we bring it back for their supervisor to review it, but it was just the same guy wasting our time trying desperately to convince us that there was a dent so we wouldn’t give them a negative review.
Their promise is to return your vehicle to you in perfect condition “as if it never happened.” We think initially their work looked great, but if you are in the market for body work, be aware that their paint jobs are apparently more susceptible to paint chipping when they otherwise would not and that their lifetime guarantee is just an empty marketing ploy.