Chapman BMW Chandler

Once you buy your vehicle, the customer service is horrible when you bring your vehicle in for service. I had an issue that was clearly covered under warranty. For 1 year, I kept bringing my BMW in and they could "not find issue." Three days after warranty expired, they would not fix since car was out of warranty. Buyer BEWARE! Elevated to manager and I could not even get a return call back.

I had a rental while my bmw was getting warranty work done. I parked it in my garage all day. Upon returning it, I was informed that there was "damage" to it. It was the smallest little smear (maybe 1/2 inch). I had to get down on my knees to see it. It was so small I couldn't take decent pictures of it. Repair shop was closed for the day, so I was told they would bill by credit card at the max $250 until the repair dept. could look at it. My service rep. even thought it would not be that full amount since it was so small. I waited for the hidden cameras to come out. The manager came to look at the "damage"... mumbled something and left. He didn't address me at all. The next day they called to let me know how much this "damage" would cost to repair. Guess how much? $250. Isn't that interesting? I believe it was a scam. We will not be returning to this shop again, nor will I recommend it to anyone. If you must- I recommend taking their shuttle and AVOIDING their rentals.