Kuckel, Charles L, MD

My mom and I went to see Dr. Reeb on the 9th of May. He seemed very concerned and, compassionate, as though he really wanted to help. After the appointment he sent us to the lab for tests, with the assurance that he was going to get to the bottom of my Moms illness. My Mom and I left feeling as though we had finally found a Dr. that was listening, I remember being near tears with relief. A week goes by without hearing from anyone so I gave them a call. I was told Dr. Reeb was out of the office for the week and he would review the results of the lab work when he returned the following week, and that I would recieve a call Monday, this would put us at the 20th. No call Monday. No call Tuesday. I called and left a message on wednesday, never recieved a return call.So that puts us to today, Thursday the 23rd, I called and spoke with a nurse, explained to her the situation and that I was assured by a nurse last week that Dr. Reeb would get back with me this week. She was extremely rude, in explaining to me that she could not possibly assure that because Dr. Reeb is his own person. That I understand, the rudeness I do NOT! I then spoke with a supervisor who told me that she could see on Dr. Reebs charts each call I had made. The nurses were giving him the messages, so this falls entirely on Dr. Reeb in my opinion. She told me she would give my Moms lab results to another doctor that she knew would call me back today. And that she would tell me what she tells all of Dr. Reebs patients "If you call more than twice and do not recieve a call back, make another appointment." Apparently this happends often. I feel that is ridiculous! Why should you have to make and pay for another appointment to find out the results of the first one???? She also told me that the doctor that would be calling me back today would not be able to see my Moms chart from the 9th as Dr. Reeb had not finished writing it. Now how is he even going to remember what happened on the 9th, two weeks later? Dr. Reeb does NOT care about his patients even if he is capable of pretending he does for a short while.



I will continue to update, should I actually ever hear from Dr. Reeb again, would love to be able to change a negative review to a positive one.



Hoping to be proved wrong.





Sincerely,





nohope4doctors