Sdr Auto

TERRIBLE customer service; ZERO communication; FAULTY bookkeeping





I took my car in for a SCHEDULED APPOINTMENT to repair minor hail damage on 7/15/15 and was told the repair would take a few days to one week, tops. I finally picked up my car on 8/17/15. This entire one month-plus process has been absolutely awful. SDR provided no communication during the entire process, neglecting to answer the phone and refusing to return voicemails. They never followed up with my insurance company either, allowing my car to sit for weeks as they waited for approval to finish additional repairs needed because of damage done by SDR in the initial repairs. SDR also could not manage to do proper bookkeeping and tried to charge me for a replacement windshield I had done with another company prior to taking my car to SDR.





SDR's canned response is no excuse. Taking in more work than they could handle and then blaming the hail storm does not justify terrible customer service.



I would NOT recommend SDR to anyone. I will continue to tell everyone I know about this horrible experience in the hopes that no one else has to suffer.