Battlefield Park Body Shop

Good bodywork but ABSURD CUSTOMER SERVICE!! Held my car for hostage and left me stranded in their business because their credit card machine didnt work... then lied about it!



I had my enterprise rental company drop me off, with all my stuff sitting outside by my car, and just wanted to pay and go to work this morning. The card I gave them was a chip card and I had used it to pay my gas fill up and the rental car, but when she swiped it it was "declined" which i heard said at another point "couldnt go through". She said they had been having troubles with their old machine and chip cards. To make a long story short I gave her 3 diff cards and all of them the same thing. I asked her to type in the number and she wouldn’t then I said you can call them because I have the app open right here saying the money is available and she wouldn’t do that either. They also wouldn’t take a check because I quote “somebody had to ruin it for everybody else” so I tried to explain that I was stranded and needed to go to work so she said my only option was to go find an ATM and bring back cash… I’m sorry but this is 2015 and even if I had the cash, they need to figure something else out about the credit card.. but I didn’t have that much cash! Ive worked plenty of places where you can bust out the even OLDER machine and swipe a carbon copy for later. But surprise surprise they weren’t going to do that either. After sitting there 45 min crying, I got ahold of my husband who came up there and guess what… his cards got declined too!!! The lady who was helping me magically disappeared after that, but the guy who was there with her tries to lie to my husband and say its our cards because they never had chip issues AND that he wasn’t around when she was trying my card! So my husband raised his voice and said it was “bull*!*&” and we aren’t going to sit here and be treated like criminals; they said he would have to leave, but we refused because that would continue to leave the situation stuck where its been! Finally he agreed to write down the credit card number and let us go after an hour.. OH MY GOSH!!! I suggested that in the beginning! I cannot believe, especially after going there for MANY years, that they could do that to somebody! I missed hours of work and money and was truly treated terrible! I will NEVER go somewhere that would do that to me… and of course the only response I get about that is “every other body shop will do the same thing”. HAH I don’t think so, I’ll take my business elsewhere!

Great experience! They were able to work with my time crunch, and were able to clean the inside/outside of my car! Perfect communication through out the process and you will work with great people! No other body shop will treat you so well! While paying for the services, the owners daughter handed me touch-up paint for free. I will come back every time I need something done for my car.

Stay away! I took my car for repair to a door. Went to pick it up and it was a completely different shade of color. When I called them out on it at first they said it's the same. Even Ray Charles could have seen the difference. I had 2 others with me and they both were taken back at their insistence that we were basically blind. Then, Wilson Abernathy (owner) said, "oh, you wanted it to be the exact same color, well that will be an additional $600.00." WTH kind of business does this? Now, I wouldn't let them paint my rusty lawn furniture! I change my rating to negative 5 stars!

I had a better experience dealing with Battlefield regarding my truck repairs than I did with my own insurance agency ~ State Farm. I can go any where for excellent car insurance and rates but I will certainly get future repairs done at Battlefield Park Body.

If you like RUDE service and attitudes......take your car to Battlefield.