Air Design

RUN!!! This company is HORRIBLE and we think they sabotaged our outside units. Our main floor AC went out during 100° weather and they were contracted through AHW to come fix it. They said it was the compressor so they fix it in a reasonable time frame. Then not 2 weeks later the AC is not working on our top floor and lookie there it's the compressor on another unit. We went out of town and once back in town it was difficult to schedule them to return to fix it. So they were out last night from 5:30pm-7:40pm after I was told 12-4 window and when I called at 4pm was told 30 more mins then called again at 5pm and told 10 more mins. So we finally had heat upstairs and woke up the next morning to NO HEAT downstairs...... REALLY!?!?! Then when I call Air Design to complain I'm on hold for 11 mins then explain that I don't have heat on my main floor and they were just out the night before and the I wonder if the techs know what they are doing or sabotaging our units. The receptionist yells, yes yells, back at me "We do not do that. You need to call your insurance and schedule with them so they can approve us to come fix it." Unacceptable! If you break it you fix it at no cost to me.
I'm also disappointed in AHW that they would associate themselves with such a horribly unprofessional and incompetent company. It says a lot about both companies. Looking elsewhere.

The work they did is OK, the problem is that they tried to charge my 78 yr. old mother $190.00 extra for services they didn't do. Couldn't understand the technician because he was a Mexican and couldn't hardly speak English. Wouldn't recommend these people to anyone.

I did not select Air Design HVAC, my home warranty company sent them out - so I was skeptical at first. I placed the claim with the home warranty company on Saturday, Monday before 9am Air Design contacted me to schedule between 12-4pm that same day. I asked them to have the technician call me 30 minutes prior to arriving at my home so I could run over from my office. He promptly called me at 11:30am and I met Alex there at noon. He was very professional, identified the problem and fixed it in no time. He did some clean-up to ensure the system would run properly and advised me on some upkeep tips. Best part and unlike many HVAC companies - was that they didn't try to sell me services or repairs I didn't need.