All Ways Insurance Group

Well, I'm a new start up business, and I'm looking for help for my business insurance. I asked the lady that answered the phone a simple question....Do you do business insurance? She replied, "I don't know, you gotta talk to the agent.." I asked who the agent was, and she said, "They not in right now.." I said, "okay, well, WHO is the agent, what's their name?" and I was told she couldn't give that information out. I've just never called an insurance agency and was told I couldn't have the name of the person I wanted to possibly do business with. I'm a new business, and yet I know that's not how you treat new inquiring clients.