Chapman Air & Heat

I selected Chapman to replace my primary HVAC system, a heat pump, in 2006. Their crew took a few days to complete the work. After the work was completed I noted the new heat pump ran continuously and late in the day could not keep up with the cooling demands (house got warm). Several trips by their "tech", but the result was always "no trouble found". Then came the electric bill. Instead of the expected 30% efficiency improvement the Trane unit would theoretically provide, energy consumption was actually 80% higher than previous months. I called Chapman but got no attention. "Unusually warm season this year..." was their opin. I tracked the consumption for three months, put an analysis together that correlated the consumption to the previous year's use. Chapman ignored me. It was only when I suggested to take Mr. Chapman to court to plead my case that he agreed to send a Supervisor out to assess the situation. The Supervisor determined the crew had mistakenly installed a standard A/C unit - not a heat pump (Though the thermostat was configured to operate it as a heat pump). They replaced the unit with the correct one. It took me several more discussions to get a partial reimbursement for the excess electricity their mistake ended up costing me.



This year the unit developed a freon leak. I called Chapman - no warranty on the installation work (In spite of the Trane 10 year warranty for the equipment....) AHS, my warranty company, no longer does business with Chapman. Needless to say I will be engaging a different HVAC service company.