Mbr Guaranteed Foundation Repairs

This is the worst company with the worst customer service I have ever dealt with in my life. When I purchased my house they had already conducted foundation repairs and they had a life time warranty on them, so when they started having issues I decided to use them to install additional piers. The "adjuster" was very rude and condescending and talked to me like I was stupid because I actually wanted an explanation of what they were doing. They did the work, and it lasted less than a year and caused plumbing leaks all over in my house. A year later they claim my warranty is void due to the plumbing leaks that they caused. Another foundation company won't touch the piers they already installed. So I had no choice but to pay them to fix the exact same thing they repaired less than two years prior.

Doug Rushing is a jerk and very condescending to women. He thinks that a woman should not have a brain enough to ask questions as to what repairs are they making and why didn't they work the first time.

Seriously, do not use these people! THEY ARE TERRIBLE!!!!!!!!!!!!!!!

First of all I would focus on the reviews from the actual occupants and not the real estate agents...Do not use this company. The bank that owned my house fixed the foundation with MBR and got a lifetime warranty. I moved in a week after the work was done and when I walked around to the back of the house the hole that they dug up was left completely exposed. There were food leftovers and wrappers all around the area. The guy that came out a few days later to fill the hole told me to call them back if the hole opens up again. Less than a year later a hole opened up in the same place. After reading my warranty terms and conditions and seeing that it does not say anything about sinkholes I call them up to come fill it back up. It took them a few days to call me back and when they did the first person I spoke with said he can’t do anything but the guy that originally worked on the house a year ago could. The second guy was very rude and told me that their warranty does not cover sinkholes. He also told me that they expect sink holes to happen at least 2 or 3 times after they do the work. How about adding that to the terms and conditions?! If it’s something that you expect to happen so many times after you do the work don't you think that you should let people know? Also, make sure that your field guys are informed of this. For anyone that is looking for a foundation repair company I DO NOT recommends this company at all.

I bought a house that had some foundation issued that were found during the inspection. My realtor referred me to MBR and they did the work and provided a warranty so I bought the house. After, a year and a half the cracks they were present when I bought the house got worse. I called MBR, paid $250 for a leak test and then had a tech come by for 5-10 minutes eyeballing my cracks and said that everything was fine with my foundation. So now 6 months later, after the cracks got really really bad, the same tech came out who told me 6 months ago that everything was fine that I need an additional $2850 in repairs. Basically more than double the initial foundation repair and its addressing the same cracks ion my house that were there that I bought them. So according to MBR, the cracks that were caused by the intial foundation work when I bought my house are not related to the new work they suddenly need to do even though the cracks are in the same place in my house. BOTTOM LINE THE WARRANTY THEY OFFER AND TRANSFER TO NEW OWNERS IS NOT WOTH THE PAPER IT IS WRITTEN ON. THESE WAARANTIES ARE SIMPLY A SALES TOOL TO GET THERE TECHS IN AND SELL MORE WORK!!!!

Shady, shady, shady. That is the best words I can come up with at this point to describe this company. We have a house on the market and the Realtor brought his own foundation specialist to look at our property for repairs. Found it a bit odd, but went with it. MBR inspected and came up with the idea we needed 10 piers done on one side of the house. Once we got the inspection report, it CLEARLY stated that the inspector didn't think our home was in need of repair at this time. Just for laughs I called 3 five star companies off of Angies List and Good Contractors list. All findings were the same as the inspector. Though there was slight movement, NONE of them thought it was in need of ANY repair at this time. Though MBR made it sound lucrative rolling the cost into closing, seems they didn't have a clue on what they were talking about. I'd def get OTHER opinions and read reviews before doing business with anyone.

They came highly recommend, and we have been nothing but disappointed. They quoted us for repairs in the Spring and made it seem like it would not be a problem, but when I called this summer to begin work, we got the run around. When I tried to schedule an appointment for them to come out to meet us, they acted as if they did not want our business at all. He kept saying there was nothing he could do, when he had said it was doable in the Spring. He kept trying to refer us to a mason for our brick perimeter wall, when I was actually looking for foundation repair. I'm not sure he was even listening to me. He did not seem to take a young female homeowner very seriously. Steve Webster was condescending and had a rude tone. I should have ended my call there. We finally scheduled an appointment for the following Monday, but SURPRISE he never showed up! I'm a teacher and I did not go work on my classroom today so I could meet him. What a waste of valuable time. When I called to ask when they were coming, I was told that it wasn't even scheduled. He said something was screwed up in their system, but he didn't even seem apologetic. In fact, he sounded put out by having to come to Arlington at all. Clearly they don't want our business. I will go elsewhere, and I would suggest you do to!

The house next to mine is bank owned and they hired mbr guaranteed to fix the foundation. These guys do not know what they're doing. Find out if any house you're buying if it has been "fixed" by MBR guaranteed in or around Dallas. If it has, steer clear of it. They were putting little crappy piers in the front of the house and you can visibly see the back of the house is what has settled. They have no clue. Now the floor isn't level???

This is far the most disgusting company to deal with for your foundation issues. They are very unhonest and lack of integrity for their work ethics. It took them forever to just send an email. Even the number on the plumbing subdivision that they have is invalid. They said they have bought over leaksquad but they still issued out the very old order receipt with an invalid phone number. And my store was exactly the same as Flufflove from the very first post.

BUYER BEWARE. Look elsewhere. Very poor business.

The people we bought our house from used MBR to repair the foundation and we had a transferable lifetime warranty. Not even a year after we moved in the house started shifting so we had them come in and check it out. They said that we had a plumbing problem that we would have to fix before they could do anything. We had to dig under the foundation to get to the leak and we repaired it. Once we were down there it was evident that when they repaired the foundation that they never dug out the plumbing before they jacked up the house which RIPPED our plumbing from the foundation! Once we contact them they said us diggin under the house VOIDED our warranty...but that is what they told us to do. So we got screwed out of our warranty for something THEY caused. DO NOT USE THEM!