More Info
- Neighborhood
- Northeast Dallas
- AKA
Wilson Heating, Air & Plumbing
- Categories
- Other Information
Wheelchair Accessible: Yes
Reviews
06/22/2016
**BEWARE** WILSON WILL NOT HONOR WARRANTY AGREEMENT**
We used Wilson to install our new HVAC system & 6 yrs ago & they did a good job. We even used them annually as our maintenance & check-up w/ no issues...but you really find out about a company when a actual problem comes up.
Our AC stopped working Saturday night about 7pm. We called Wilson's 24/7 number more than once & got no answer - Never a call back or anything! We had to use another provider to repair our unit because it was a 100 degrees & Wilson was MIA! We called Monday to find out why we never got a call & get a refund for the out of pocket cost from the other provider, since we had a 10 yr "Gold Warranty" that was supposed to cover all parts, labor etc. We have met all terms and conditions. The manager Carrie was rude to my wife when she called & was rude to me when I called. They basically told me sorry we left you high and dry w/ 2 small kids in a house w/ no AC in the summer time. BBB Cased has been filed!
Details
Phone: (972) 271-4268
Address: 10528 Garland Rd, Dallas, TX 75218
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