Craig's Collision Center

Took my 2008 BMW to Craigs after a hail storm annihilated my hood, roof and truck. They were very busy because of the storm, but still got everything taken care of in a timely manner, and even helped deal with the insurance company. Thanks!

My goodness!!! Run!!!! Do not drop your car off with them. The other reviews on here has to have come fron their own staffing. This place is sooooo GHETTO! I should have known that because the day I arrived, the clerk at the front was making a personal call. When I walked in, She looked up at me and continued with her conversation talking in a whispering voice so I couldn't hear. She finally took me over to Henry. He was very helpful. I filled out some paperwork with him and one of them in particular was an "update" form in which they are to send you the progress through text messages and/or email. I requested an update every three days. We have yet to receive either. I called four days after I dropped it off and I was told by Tim (my new representative I guess) that they are ordering me a new door and it had to come from overseas (keep in mind that they didn't send me any updates that I requested). Four days after that, I called (again no text messages or emails) and Tim told me on Friday that they are getting it painted and it should be ready on Monday. When I called (no updates) on Monday, he told me that they are waiting on the rubber seal and it will be ready on Wednesday at noon. I specifically asked him would it be safe to tell my wife to come pick up the car. He told me yes. Wednesday comes and I called before my wife drove there and he told me that it's still not ready. Then he told that he will call me when the car is ready. We dropped the car off on the 5th. It is now the 22nd. What I'm getting at is don't make promises that you can't keep. It will frustrate the hell out of your customer. It will be very simple if they just send the updates like I requested. If they are not going to do it, then take the form out of the package!!!!!! Sadly enough, my bank recommended them as one of the auto collision shops that they trusted.