East Ave Marathon

The men at this place are great! When a woman must walk into a service station alone because her vehicle has been acting up she must find the nerve to walk into a loud dark complicated looking place and approach a strange man for help, and it doesn’t feel any different from having to walk into a dark smoky tavern alone at midnight; she feels at the mercy of the men working there. My Jeep failed the e-check inspection because of a ‘sensor issue,’ and I had no idea what that meant, and was horrified at the thought of what the cost might be to have it repaired. As I approached the open garage of Marathon, I spotted the mechanics, three, maybe as many as five working around the shop area, and I was all set for the usual – for them to either greet me with a cold unsympathetic stare, or look me down and then up, as if appraising my value like an old antique lamp. None of that happened; instead, one stepped forward and asked if he could help me and the others barely even glanced me once they saw that someone was assisting me. With trembling hands, I handed the mechanic the papers that reflected the results of the e-check inspection. I expected him to do the usual, which is to moan and sort of slap his forehead to impliedly let me know that the repair might end up costing me three of my paychecks. Instead, he looked it over carefully, and told me precisely what needed to be done, how long it would most likely take, and a ballpark figure of the cost. My vehicle was done within twenty-four hours, and the cost was precisely what the mechanic predicted it would be, and it passed the e-check. So far, I have dealt with four different mechanics at that [particular] marathon and each of them had impeccable mannerism and were professional and knew his job inside out… But most of all, they know how to treat a customer, as I felt valued and respected. I feel grateful to now know that I don’t have to face unnecessary fear when my vehicle needs servicing, and that means a lot to me.