14-69 Auto Body Inc

Do not Stand by their Warranty. I am not sure if they have changed management or what but our second experience with them has been a nightmare. First experience was fine and the gentleman we worked with was very friendly and helpful. A tree fell on our car and they were the first place we thought of. The repair process was fine, but several weeks later there was bubbling on one of the spots we had repaired. At first they were like no problem let me get approval. 4 weeks later no call or anything and we finally got a hold of them only to find out the guy we were dealing with left the company. Again they said no problem let take a second set of pictures. 3 more weeks go by and we have to keep calling to find out where it stands. Finally they say that the issue is from the Ford Factory paint. I have seen rust buckets fixed and returned to a perfect shine. Surely if they fix a dime size dent, they would have fixed any issues they saw to ensure that the new paint would adhere and not bubble. Then they changed gears and said maybe it was the paint they used. So we had to make a 30 minute drive each way for a 3rd time so the paint rep could test it. Obviously it was not his issue because now they are back to blaming the Ford Factory paint. Their solution is for us to make a 4th trip so they can grind it down to see if it was there issue or not. If after they grind it down leaving bare metal they determine that it was not there issue then I can pay them to fix it right. Seriously?? It is sad that a dime size dent that would probably cost them less than $100 is ending up costing them and me much more.