Shackleford Plumbing

I had a leaking faucet on the exterior of my home. Shackleford's Plumbing was very easy to schedule an appointment for service and the technician called 30 minutes prior. The Technician, Mike, was very professional and replaced the faucet very quickly. He showed me exactly what the problem was and made recommendations on how to avoid the issue in the future. The cost of the repair was very reasonable. I would definitely recommend Shackleford's Plumbing for any plumbing needs and repairs.

Have used them multiple times and we are very satisfied with their service! Prices reasonable compared to some others in town, but most important, very knowledgable and competent. They get the job done right..

Very misleading. Called to have them come out. Was not told at that time there would be any fee associated with them providing an estimate. The tech arrived and did one thing, then stated there would be a fee to do further diagnoses. At that point I felt I didn't have a choice since I had already wasted time setting an appointment up with them and I didn't think I could get anyone else out the same day. Why would a plumber think a customer would call them to come out and not want a complete diagnosis? Shackleford's waited until they got to my house before telling me there would be a fee. They charged me $125 to tell me what was wrong and I'm not even sure how much I trust what they said. When I had another plumber out they told me something completely different. I did not care for the technician they had come out and I think it was very misleading of them to get to your house and then tell you to really find out what is wrong you will have to pay. I have NEVER had to deal with that in the past with Shackleford's so it came as a complete shock. I will not be using them anymore. I had Michael and Sons come out and their dispatch fee is only $29. He spent at least an hour at my house checking everything out and there were no other hidden costs that they sprang on me once the tech was at my house.

I would recommend staying away from this plumber unless you have time and money to burn.



We had them do plumbing while we were finishing our basement. This consisted of installation of all components for a bathroom and two outdoor hot/cold hose bibs. They were late getting things completed. We had to call them back out twice. First, they didn't install the shower faucet handle correctly, so you couldn't get hot water at all. The second time we called them back was for one of the hose bibs. One of the adapters busted and started spraying water everywhere. They came back to fix it after a few calls. The technician while there made a comment about them having trouble with those adapters and they've had to replace a few recently. Now for the reason I felt the need to provide a review for people looking for a plumber. Less than a year later the same exact part on the same exact hose bib busted again. When I called they said our warranty expired and we'd have to pay. Ok, I understand if a warranty expires since they go from the original install completion date. This new part that they installed when they completed the repair, which busted the first time, should have been covered again. When I tried to discuss this with a manager instead of the dispatcher, the service manager would never call back. I took me at least four calls and getting irritated to get a return call. On top of all that, even if I was willing to pay for the repair they would not send anyone out for over 5 days. This is not a very good response for someone who has a leaking pipe causing damage to their walls and flooring.



I really wish I could post pictures with the damages caused by this.