Animal Care Center

Our poor 6 month old pup has had to go to the vet much more than she should. From fleas, to tapeworms, to a kidney infection, and finally a spay/hernia repair, we’re regulars. I was impressed at our first visit and still am. The doctors and staff are all very caring and knowledgeable. Even over the phone, I get my questions answered and can always be seen within a day. I can tell their hearts are in their work. And their big old golden retriever is the best!

I took my 17 year old Lhasa to Animal Care Clinic to be groomed. I assumed that since the grooming was done at a vet, that my dog would be in good hands and if anything were to go wrong, they could easily deal with it. When I went to pick up my dog, I could see the assistant groomer pulling on his leash and my dogs head moving forward, but not his body. They said they were drying him off cause he was just outside. The groomer carried him to the car, saying that he was tired. I noticed that he was shaking. When I got him home, I placed him in the back yard. He made no attempt to move. Finally I picked him up and brought him into the house. Again he made no attempt to move. He was still trembling. After an hour, I call Animal Care Clinic and ask if he was walking there. They said he had stop. I brought him back in so that the dr could examine him. He noticed that he had restricted motion in his left knee, but could not find anything wrong with him. He said he was exhausted from the grooming. He asked me if I ever considered getting him booties so he does not slide around, like in the groomer's cage. Something about getting off the towel and slippery surface of the cage bottom. He gave him a morphine shot and said to let him know tomorrow if his condition had not improved.



The comment about the cage got me to thinking. He must have been struggling to gain footing in the cage and hurt himself. Who lets a 17 year old dog struggle in a cage to the point of exhaustion and to the point of hurting himself?! I will never take my dog back there. That is neglect. I entrusted my dog to their care and they did not care for him.



For about 24 hours he continued to not walk. I made a little bed for him and he just pee laying there. The next day, he walked just a little bit to poo. But he was still shaking in pain. I called the vet asking if they could give him some pain pills or something. They wanted me to bring him in for x-rays for $135. I'm appalled that they charged me for the grooming and now want me to pay to determine what they did to him. I told him I would hold off on that. It's been two days now and he is walking much better and most of his shaking has gone away. I am glad that there appears to be no permanent damage. But the neglect that my dog suffered in their care is inexcusable.

I took my two dogs and one cat in for updated checkups, vaccines, and grooming shortly after moving to Frisco. Obviously I spent lots of money in doing so and everyone seemed caring with my girls at that point. However, two weeks later one of my dogs developed eye irritation, redness, and obvious discomfort. When I called that morning I was told that Dr. Bobo could not see her until the next day, and yes, they did know that I was requesting treatment for an eye issue. I asked for a call-back from Dr. Bobo sometime that day and never received one. I called again a month or so later, left a message advising that I would like to speak with him regarding issues with the facility and of course never received a reply on that message either. Animal "Care" Center personnel are caring as long as long as you are giving them lots of money and not inconveniencing them with your pet's ailments when their calendar is booked. Don't waste your time if you're looking for compassion.

Very caring staff. They got me right in and took great care of my dog. I would definately recommend them.