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Fitness Connection
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- General Info
- Fitness Connection has over 40 locations across 3 states and weâ??re growing! Our clubs offer so much more than the ordinary ten-dollar gym. Most locations span over a jaw-dropping 60,000 square feet filled with rows of top-notch cardio and strength equipment, premiere studio spaces, basketball courts, a Kids Club and more. But equally important to WHAT we offer is WHY we offer it. We strongly believe that everything in our gyms must add value to our membersâ?? lives, providing the convenience and quality they deserve. At a price they can afford.
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Reviews
I CAME HERE ON 8/14/2018 TUESDAY NIGHT
GARLAND LOCATION
STARTED TO WORKOUT AND THE GUY WHO SUPPOSED TO CLEAN THE GYM INSTEAD USING HIS VACUUM TO VACUUM THE FLOOR HE DECIDED TO USE HIS BLOWER TO BLOW THE DUST INSIDE OF GYM WHILE PEOPLE WAS WORKING OUT ,A LOT OF PEOPLE THEY LEFT THE GYM AND WENT OUTSIDE TO BREATH , I WENT TO TALK TO THE GUY AND TOLD HIM THAT HE ITS NOT SUPPOSED TO USE BLOWER INSIDE WHILE PEOPLE WORKOUT , HE TOLD ME THAT HE DOSENT CARE AND THAT HE NEED TO CLEAN THE GYM , I TOLD HIM THAT YOU DONT SEE PEOPLE LEAVING BECAUSE OF YOU HE SAID THAT HE DOSENT WANT TO TALK TO ME AND HE DOSENT KNOW ENGLISH , I HAD TO LEAVE TO , THANK YOU FITNESS CONNECTION FOR BEING SO PROFESSIONAL AND HIRING THOSE KIND OF PEOPLE .
MY ADVICE ‘ DONT WAIST YOUR MONEY .
Fitness Connection is finishing out the year with a "bang"; they continue their "predatory" and very deceptive practices--even as this year closes out.
I cancelled my membership last month, enclosed a cashier check to pay for the next month, which more than covered that payment. What did they do instead? They debited my card--despite the fact of receiving a check to pay for the balance; they "accessed" my account late charges because they were not able to debit the card the first time--again, this is despite the fact they received a cashier check BEFORE THE DUE DATE for the remaining balance!
I asked them, WHY would you need to debit my card if you received a check for the balance??? It seems they want the ability to charge MORE than you owe to penalize the customer for terminating their contract!
CUSTOMER "BEWARE" -- DO NOT give these people your credit or debit card info., because even if you close or cancel the card, this company will contact Visa, who will then give them your "new" card info. and permit them to continue to debit your account!!
Even after speaking with the area in charge of payments, they stonewall you, give you a "scripted" answer, they make NO ATTEMPT to resolve the issue, AND --if you look further down this Facebook page--- you can see that this is NOT the first time that this has occurred. These types of issues having being going on for quite some time now. If this company was innocent, why has there been NO ATTEMPT to resolve and/or correct the wording on their contract, so that "future" customers would NOT be mislead or deceived??? WHY--because Fitness Connection is a "predator", a scam --AND a sham!!
Go online to sites like "Yelp", "YP.com" and others and see the overwhelming bad reviews this company has; it's "ATROCIOUS"!
Consider yourself warned; proceed at your own risk.
Potential customers beware. As many other customers have stated, WATCH OUT FOR THEIR CANCELLATION POLICY. They make it a hassle for you to cancel and build into their policy to make you pay for another month if you're not careful:
- You have to send them a cancellation request 30 days prior to the day you want to cancel. That means if you send a request on February 1, you will have to pay for the month of March.
- The only way to cancel is to send in a letter stating that you want to cancel, your reason, and your member ID via certified mail (additional cost). That means you can't do it in person, online, email, phone. Such a hassle and I can't think of a reason why they would do this except to make cancellation more difficult.
From reading other reviews, many customers have had problems with lost mail and additional billing after sending in their requests, so I hope my request actually goes through. Good luck.
03/10/2015
Provided by SuperpagesThey said no extra charges besides monthly due but application has yearly maintenance fee and sales rap never explained about it.
03/09/2015
Provided by Superpagessales person wasn't very convinced ..pretty much take it or leave it...
01/20/2015
Provided by SuperpagesNot recommended. Was rated 1 star now 0. They will charge you late fees that you are not aware of .
11/12/2014
Provided by SuperpagesI like working out at this place. They have a lot of equipment that you can use to work out but theres so many RUDE people that works there. One time i get upset with one mexican lady who work at the daycare area. Didnt even greet you because she was busy gossiping with another coworker and really rude just talking to you she seems like shes irratted that i interrupt her gossipping. Came morning to work out ijust saw a black young lady screaming at the kids mad. Last the lady was trying to tell me i need to sign this and that and dont even want me to start writing my name first which is its not really my first time signing in and off the kids. Shes trying to hurry me like im an idiot. They really need to hire a employee with a real nice appearance and knows how to be nice to regular customer!!!!
11/12/2014
Provided by SuperpagesI like working out at this place. They have a lot of equipment that you can use to work out but theres so many RUDE people that works there. One time i get upset with one mexican lady who work at the daycare area. Didnt even greet you because she was busy gossiping with another coworker and really rude just talking to you she seems like shes irratted that i interrupt her gossipping. Came morning to work out ijust saw a black young lady screaming at the kids mad. Last the lady was trying to tell me i need to sign this and that and dont even want me to start writing my name first which is its not really my first time signing in and off the kids. Shes trying to hurry me like im an idiot. They really need to hire a employee with a real nice appearance and knows how to be nice to regular customer!!!!
11/12/2014
Provided by SuperpagesI like working out at this place. They have a lot of equipment that you can use to work out but theres so many RUDE people that works there. One time i get upset with one mexican lady who work at the daycare area. Didnt even greet you because she was busy gossiping with another coworker and really rude just talking to you she seems like shes irratted that i interrupt her gossipping. Came morning to work out ijust saw a black young lady screaming at the kids mad. Last the lady was trying to tell me i need to sign this and that and dont even want me to start writing my name first which is its not really my first time signing in and off the kids. Shes trying to hurry me like im an idiot. They really need to hire a employee with a real nice appearance and knows how to be nice to regular customer!!!!
10/23/2014
Provided by SuperpagesBad services and when try to call many times for questions they never answer their phone.
06/21/2014
Provided by SuperpagesI love this gym, staff is friendly and helpful. The trainers do try to sell thier services, but thats thier job. They will give you some tips if they are not busy with a client. New machines and gym is clean. Price is great, I dont need a pool I am there to work out .
06/21/2014
Provided by SuperpagesI love this gym, staff is friendly and helpful. The trainers do try to sell thier services, but thats thier job. They will give you some tips if they are not busy with a client. New machines and gym is clean. Price is great, I dont need a pool I am there to work out .
05/17/2014
Provided by SuperpagesHad this membership for 2 months we had to pay a start up fee plus an annual fee. We were told that they were open 24 hrs we drove all of the way there and they were closed. No note on the door stating why. Then I call the next day 5 times....no answer. Ready to cancel and go elsewhere. Do not waste your money here.
05/16/2014
Provided by SuperpagesCustomer service is terrible, the front desk people are rude, they don't greet the customer how they are supposed too. But, I don't go for them I go to workout. The gym is clean and big even though it tends to get really packed between 5 pm and 8pm.
05/16/2014
Provided by SuperpagesCustomer service is terrible, the front desk people are rude, they don't greet the customer how they are supposed too. But, I don't go for them I go to workout. The gym is clean and big even though it tends to get really packed between 5 pm and 8pm.
04/30/2014
Provided by Superpages$10 a month yes that sound good,but you talking about customer service and cleanliness than forget about its. And the cancellation for your membership get even worse . You have to send them the certified mail and the 30 day notice give me a break when you sign up everything is electronic ,come to cancelling you have to send in the mail?! Don't go there people if you don't want to get ripoff!!!
Details
Phone: (972) 494-5500
Address: 2334 W Buckingham Rd Ste 100, Garland, TX 75042
Website: website