Convenient Appliance Service

Rude office staff and service technician. Incompetent service repair. Blames the customer. If I could give negative stars I would. Stay away from this business. They have more business than they can handle.

The technician, Cody, was amazing and easy to deal with. The management there is less than desirable. Completely unwilling to work with the customer. The technician saw I had an issue with my microwave while he was here working on my dishwasher and stove. He told me to open a ticket so he could get the part for my microwave ordered. When I called to get that done, she told me there weren't notes. I asked her to call Cody and she told me that if he had really said that there would have been notes. She was unwilling to call him and get it cleared up for me and in a round about way, told me I was a liar. I had to have him come out again to verify it, and as expected, he didn't need to come back out for it when he already knew what was going on.
Then, today, I needed to get some assistance with the ongoing issues on my Stove (multiple trips have been made to deal with it) and I was told they will not come service it because the office manager put a stop on service for anything on my account, noting I was rude. This seems petty and very unprofessional, especially since she was the one rude from the start and attacking me. I really thought Cody was great and it's unfortunate that a manager in that office is unable to operate in a professional manner.